Eltropy Inc.
Regional Manager, Customer Success (West)
Portland, OR
Sponsorship not specified$150k-$217kDetected 8 days ago
ForecastingCustomer SuccessLeadershipCommunicationMentoring
About the role
- Over the next year, you'll transition into a full coaching and strategic leadership capacity.
- Eltropy enables financial institutions to digitally engage in a secure and compliant way.
- All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Responsibilities
- you develop people, not just manage them
- You'll carry accounts alongside your team, be present for high-stakes executive conversations and escalations across the West, and develop your CSMs through proximity - not distance.
- What you'll lead:
- Cross-functional alignment with Sales, Support, Product, and Services
- A coaching instinct: you develop people, not just manage them
- If you're a CS leader who leads from the front and builds from the inside - we'd love to talk.
Requirements
- 3-5 years of experience leading a team of CSMs in B2B SaaS
Skills
- Comfort traveling within the West to be present where it matters
- No Fear - Tell the truth
- Team of Owners
Compensation
- $150,000-$216,500 (Includes Base, Bonus and Equity)
Benefits
- forecasting, health scoring, renewal workflows
- Regional performance: renewal rate, NRR, product adoption, and customer health
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This listing is sourced directly from Eltropy Inc.'s careers page and normalized into a canonical job model.