Closinglock

Customer Support Representative

Austin, TX · Full-time

Sponsorship not specifiedDetected 1 day ago

HTMLSalesforceCRMCustomer SuccessCustomer SupportIntercomCommunicationProblem Solving

About the role

In this role, you will provide a consistently great customer experience and serve as a customer advocate.
You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns.

Provide front-line support by responding to internal and external questions within agreed SLAs.
Collaborate with development and product to resolve escalated issues.
Deliver customer feedback and requests to product.
Contribute to internal and external documentation Assist with updating customer documents to include basic
This position will report to the Customer Support Team Lead and will play an integral role in developing a new, growing team.
About the Role We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team.
This position will report to the Customer Support
Team Lead and will play an integral role in developing a new, growing team.

At Closinglock, we invest in our employees and provide a full range of benefits and perks to help you grow and thrive.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
We are hyper-focused on a shared vision, and our company's strength is based on the unparalleled quality of our team.

Company Overview Closinglock is modernizing the real estate world's way of transferring information and funds to eliminate wire fraud and provide a secure, easy-to-use platform for title companies, law firms, and other financial services to protect themselves and their clients from wire fraud.
We act in the long-term best interests of our customers by understanding their needs and challenges.
When our customers win, we win.
To date, we have protected over $250B+ in funds related to residential property transactions.
Closinglock's platform has been used by clients in all 50 states and across 42 countries.
Closinglock is headquartered in Austin, TX, with an office in downtown Austin.
Today, the company has grown to 100+ employees across product & engineering, sales, partnerships, customer success, marketing, and finance.
Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
Show customers we care by creating a consistent customer experience.
We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team.
We are rapidly expanding our team and are seeking exceptional talent.
We have a lot of fun at work because we trust each other and respect each other's talents, abilities, and experiences.

This listing is sourced directly from Closinglock's careers page and normalized into a canonical job model.