ts2
Hotel Guest Service Manager
Warrensburg, Missouri · Full-time
Sponsorship not specifiedDetected 20 days ago
AccountingPerformance ManagementLeadershipCommunicationMentoringAccounts Payable
About the role
- The GSM is possibly the most influential leader in the hotel when it comes to bringing to life our vision of delivering remarkable hospitality.
- This critical position is responsible for creating a culture of engagement and accountability while running a 24/7/365 operation.
- Understanding and addressing the needs of the team, constantly training and coaching, and working a flexible schedule (including a mix of days, nights, weekdays and weekends) are essential to success in this role.
Responsibilities
- Own all aspects of sales execution and assist with sales efforts as directed by management.
- The Guest Service Manager leads our front desk and breakfast teams.
Requirements
- Flexibility is essential due to the 24/7 nature of the business, and the ability to spend time with all shifts both during the week and on the weekend is a must for this role.
- To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily and with or without reasonable accommodation.
- Flexible schedule (evening, weekend and holiday availability are required with the possibility of having to work or cover occasional overnight shifts). Flexibility is essential due to the 24/7 nature of the business, and the ability to spend time with all shifts both during the week and on the weekend is a must for this role.
- Passionate about delivering excellent guest service and thorough effective problem resolution, maintaining a professional and positive attitude in every guest interaction.
- Passionate about engaging, motivating, training and empowering a team who is committed to delivering remarkable hospitality.
- Comfortable being the first point of contact for associates when issues arise and the first line of defense for covering shifts if employees do not report to work.
- Excellent leadership and communication skills to ensure employees know what is expected of them and have the tools and training needed to accomplish it.
- Able to address employee challenges and performance issues directly while maintaining a calm, professional demeanor and a positive attitude regardless of the circumstances.
- Previous experience directly overseeing other employees. Previous experience working front desk at a hotel is preferred, but not required with extensive leadership experience.
- Strong computer and organizational skills.
- Physically able to perform all responsibilities including but not limited to standing for a full shift, bending, stooping, kneeling, reaching, and lifting up to 50 pounds.
- Able to successfully pass a drug test and background check.
Nice to have
- Previous experience working front desk at a hotel is preferred, but not required with extensive leadership experience.
Compensation
- Competitive hourly wage (this is a non-exempt hourly position).
- Performance reviews with annual raise eligibility.
- 401(k) with 3% employer contribution (no employee match required, must meet eligibility requirements including age, tenure and hours worked, see policy documents for details).
- Hotel discounts for employee, family and friends through brand discount programs.
- Opportunities for promotions into senior leadership roles.
- About TS2 Hospitality
Company info
- We are family | We are selfless servants | We own it | We will straight talk | We have fun!
- Hold formal 1on1 meetings every other week with every team member following the company's process for holding and documenting meetings.
- Understand, articulate, follow, and enforce company policies including the employee handbook.
- Complete and retain training as directed by managers/trainers, including brand training, company training and in-person instruction.
- Attend all mandatory hotel and company meetings including weekly leader virtual meetings.
This listing is sourced directly from ts2's careers page and normalized into a canonical job model.