Usnh
CRM Administrator
University of New Hampshire – Main Campus · Full-time
Sponsorship not specified$70k-$125kDetected 6 hours ago
Computer VisionProject ManagementSalesforceCRMHRCustomer SupportResearchCommunication
About the role
- Troubleshoot technical problems and errors encountered by users and reach out to users to recommend best practices or clarify data entry procedures.
Responsibilities
- Work with management and internal teams to identify new and creative opportunities to leverage CRM to support business processes and functions.
- Develop, deploy and support technical solutions to business challenges. Drive user story analysis, elaboration, and design.
- Develop custom business solutions using native declarative build-outs and integrated software on the Salesforce platform.
- Provide end-user support for use acceptance testing.
- Maintain and update test environments.
- Troubleshoot and maintain customizations, software integrations, and technical implementations to support on-going business processes.
- Lead and manage projects from small to enterprise scale.,
- Design and implement system security. Ensure adherence to data integrity, data validation/testing, and follow standardization of technical procedures.
- Support business user informational needs by creating and managing reports and dashboards.
- Lead new user and custom training sessions. Create, update, and maintain training documentation/media.
Requirements
- Salesforce experience required, including providing technical and administrator support for CRM implementations, establishing security model, and enhancing applications via configuration and customization.
Nice to have
- Experience with Slate, Salesforce or other CRM products.
- Ability to work both independently and in a collaborative, team-oriented environment.
- Strong analytical skills.
- Demonstrable experience troubleshooting complex technical issues.
- Technical documentation skills.
- Applicant Instructions:
- Contact Information for 3 Professional References
- Applications that are missing any of the required items may not move forward for consideration.
Compensation
- $69,560.00 - $124,580.00
- The pay range for this position is listed above.
Benefits
- USNH Employee Benefits | Human Resources
This listing is sourced directly from Usnh's careers page and normalized into a canonical job model.