Ramp
Senior Scaled Customer Activation Manager, Canada
Toronto, ON · Senior · Full-time
Sponsorship not specifiedDetected 1 day ago
Project ManagementAccountingQuickBooksOnboardingCustomer SuccessCommunicationTime ManagementNetSuite
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Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts.
Responsibilities
- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls
- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed
- Have the ability to grow, develop, and learn in a fast-paced, start-up environment
- Relocation support to NYC or SF (as needed)
Requirements
- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization
- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)
- Experience with financial services sales
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
- Private medical insurance through Freedom Elite
Company info
- Scaled Customer Success owns the onboarding, activation, and growth of Ramp's self-service customers.
- As an early member of the team, you will have the opportunity to help build and refine Ramp's International Customer Success team and define the scaled customer implementation motion to drive activation.
- Become an expert in the full range of integration and configuration options for Ramp's suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale
- Help us maintain an industry-leading satisfaction rate with our customers
- Experience owning a high-volume book of business of 100+ customers at a time
- Ability to anticipate customers' needs and position product solutions accordingly
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.