Maintainx

Enterprise Customer Success Manager

Miami

Sponsorship not specified$200k-$400kDetected 26 days ago

SalesforceCRMAccount ManagementCustomer SuccessCommunicationCollaborationProblem SolvingOrganizational Skills

About the role

We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.
We're growing fast and hiring the talent to match.
We believe in meritocracy, where ideas and effort are publicly celebrated.

Manage a portfolio of $2M across 200+ enterprise accounts, partnering closely with Account Directors to drive retention, adoption, and expansion.
Design and execute scalable success motions - automated lifecycle campaigns, onboarding journeys, webinars, and office hours - tailored to the needs of a high-volume, high-potential account segment.
Deliver targeted 1:1 engagement at critical lifecycle moments, including onboarding milestones, executive check-ins, risk mitigation, and expansion conversations.
Collaborate with Account Directors, RevOps, Product, Marketing, and Support to align on account strategy and improve the overall customer journey.
Experiment with automation, AI tools, and scalable workflows to improve how we engage and support a large, distributed customer base.
Analyze engagement metrics and product usage patterns to continuously refine success programs and drive measurable outcomes across your portfolio.
Excellent communication, presentation, and relationship-building skills, including product demos, training, and business reviews.
Highly organized and process-oriented, with the ability to manage multiple priorities across a large portfolio.

5+ years of experience in Customer Success, Account Management, or customer-facing roles within B2B SaaS/software, preferably managing enterprise accounts.
Proven track record of driving customer outcomes, adoption, retention, and long-term growth.
Strong executive presence with the ability to engage and influence C-suite and senior business stakeholders.
Data-driven mindset with experience using analytics to identify risks, opportunities, and customer engagement priorities.
Proficiency with customer success, CRM, and engagement platforms such as Salesforce, Gainsight, Outreach, Gong, or similar tools.
Strong problem-solving skills and the ability to turn customer insights and data into action.
Comfortable working in a fast-paced, dynamic environment while maintaining a high level of customer focus.
Interest in automation, AI, and scalable customer engagement strategies.

Competitive salary and meaningful equity opportunities.
Healthcare, dental, and vision coverage.
Take what you need PTO.
Leverage customer health signals, usage data, and lifecycle insights to proactively identify risk, prioritize outreach, and uncover growth opportunities within your book.

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running.
We believe the greatest asset in any organization is the people.
That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.
MaintainX is committed to creating a diverse environment.
All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Experience managing complex enterprise customers with multiple stakeholders, departments, and implementation cycles.

This listing is sourced directly from Maintainx's careers page and normalized into a canonical job model.