Independencepet Group
Technology Program Manager - Customer Platforms
Chicago, IL
Sponsorship not specifiedDetected 7 days ago
Full-Stack DevelopmentStakeholder ManagementCRMCadenceLeadershipCommunicationCollaborationProblem Solving
About the role
- Independence Pet Holdings (IPH) is undertaking a multi-year enterprise transformation to modernize customer engagement, digital experience, and operational platforms across its insurance brands globally.
- This role requires strong execution discipline, organizational coordination, and delivery management capabilities within complex enterprise environments.
Responsibilities
- Own and coordinate delivery activities across customer platform initiatives, including Dynamics 365, customer servicing platforms, web and mobile applications, integrations, and supporting digital capabilities
- Partner with business program managers, product owners, technology delivery leads, architects, and system integrators to support integrated planning and execution coordination
- Lead Agile / SAFe delivery routines, driving resolution of dependencies, risks, and delivery tradeoffs.
- Support integrated roadmap coordination across applications, CRM, integrations, infrastructure, security, UX, and supporting technology workstreams
- Drive visibility into program milestones, dependencies, and risks, with accountability for migration plans and delivery outcomes.
- Partner with vendors and third-party delivery partners to monitor deliverables, resolve delivery blockers and escalate with recommended options and impacts
- Build and maintain delivery dashboards, status reporting, and operational metrics across customer and digital platform initiatives
- Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to support aligned and predictable delivery outcomes
- Support operational readiness, testing alignment, deployment coordination, and release planning activities across customer platform initiatives
- Collaborate closely with business and customer experience leadership to ensure alignment between technology delivery activities and broader customer transformation objectives
Requirements
- Excellent communication and stakeholder management skills with the ability to coordinate across business, technology, and customer experience organizations
- Required Skills & Abilities:
- Strong understanding of enterprise delivery governance, reporting, and dependency management practices
- Bachelor's degree in Information Technology, Business, Engineering, Computer Science, or related field
Skills
- Strong delivery coordination and execution management skills across complex enterprise technology and digital transformation initiatives
- Strong organizational, planning, dependency management, and problem-solving capabilities
- Experience supporting Agile / SAFe delivery models and cross-functional delivery coordination
Benefits
- Comprehensive full medical, dental and vision Insurance
- Basic Life Insurance at no cost to the employee
- Company paid short-term and long-term disability
- 12 weeks of 100% paid Parental Leave
- Health Savings Account (HSA)
- Flexible Spending Accounts (FSA)
- Retirement savings plan
- Personal Paid Time Off
- Paid holidays and company-wide Wellness Day off
- Paid time off to volunteer at nonprofit organizations
- Commuter Benefits
Visa & Work Authorization
- You may opt out of text communications at any time by replying "STOP."
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This listing is sourced directly from Independencepet Group's careers page and normalized into a canonical job model.