avidbots
Manager, Applications Engineering
Kitchener, Ontario
Sponsorship not specifiedDetected 20 days ago
PythonC++BashLinuxJiraConfluenceExcelPerformance ManagementCustomer SuccessCustomer SupportRoboticsLeadershipCommunicationCollaborationMentoring
About the role
- The ideal candidate is an experienced engineering leader with a strong track record of bridging software development and real-world field applications.
- If you thrive on solving complex technical challenges, working across teams, and driving issues to resolution in fast-paced environments, this role is for you.
- This position reports to the Senior Director, Software Engineering.
Responsibilities
- Lead, build, and grow a team of Applications Engineers through technical direction, coaching, hiring, and performance management
- Lead the triage process and maintain backlog quality for robot software/system issues reported from the field and production
- Work closely with Engineering to help analyze robot field usage and performance metrics to support issue investigation and identify opportunities for product improvement
- Partner with Engineering, Product, Technical Services, Customer Success, and Production to ensure that field and production issues are resolved in a timely manner
- Deliver internal training on robot systems applications and field best practices to technical support and other operations teams
Requirements
- BSc. or graduate degree in Computer Science, Engineering, or equivalent
- 3+ years of people leadership experience (managing Applications engineering or QA teams)
- Demonstrated ability to critically analyze and make prioritization decisions in high-stakes, time-sensitive situations with minimal oversight
- Experience with robotics or autonomous systems, or a strong interest in the field
Nice to have
- Proficiency with Linux-based operating systems
- Familiar with programming in C++, Python, and Bash scripting
- Experience with incident and issue management via ticketing systems (Jira or similar) and collaboration tools (Confluence, Google Suite)
- Experience with Robot Operating System (ROS)
- Passionate about mobile robotics
Skills
- Work closely with engineering to conduct alpha and beta trials of new features across customer sites and verticals
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This listing is sourced directly from avidbots's careers page and normalized into a canonical job model.