Ttecdigital
Product Manager — Services
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 12 days ago
RESTLLMsUX ResearchSalesforceCRMZendeskCadenceResearch
About the role
- You're one of two PMs reporting to the VP, Product Management.
Responsibilities
- A systems-level product: OS integration, performance footprint, reliability, and PII redaction/privacy by design.
- Own the AI services API contract, the Desktop Intercept client, and the integration roadmap end to end.
- Own eval and guardrails as product: define what "good" and "safe" mean for each AI service and how it's measured before and after ship.
- What every PM here owns:
Nice to have
- exposure to desktop or native-client capture, CTI, or contact-center telephony.
- Integrations are how deals close, and how they churn.
- 7+ years of product in B2B SaaS
- contact-center, CCaaS, or developer-platform experience strongly preferred.
Company info
- The backend capabilities powering QA, conversational analytics, knowledge assist, and agentic automation - transcription, scoring, retrieval, and the action layer - exposed as clean APIs the rest of the platform and our customers build on.
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