Manulife and John Hancock
Director, Internal Sales Desk
Boston, Massachusetts · Director
Sponsorship not specified$150k-$160kDetected 8 days ago
Process ImprovementPerformance ManagementLeadershipCommunicationCollaborationProblem Solving
About the role
- Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity.
- It is our priority to remove barriers to provide equal access to employment.
- All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies.
Responsibilities
- Lead, coach, and develop Internal Wholesalers and Sales Support Specialists with clear roles, expectations, and performance outcomes
- Build a strong team culture focused on accountability, collaboration, and continuous improvement
- Implement targeted development programs to strengthen sales capabilities and technical/service expertise
- Drive proactive sales activity, opportunity identification, and pipeline development
- Optimize collaboration between Internal Wholesalers (sales development) and Sales Support Specialists (case execution) to improve conversion and client experience
- Oversee end-to-end presales support, including inbound inquiries, case coordination, illustrations, and product support
- Establish and manage service levels, response standards, and quality expectations for all support activities
- Manage workflow, capacity, and case distribution to support high-volume activity efficiently
- Monitor service metrics (e.g., turnaround time, quality, responsiveness) and drive continuous improvement
- Sales Support and Service Delivery
Requirements
- 5+ years of progressive management and sales leadership experience.
- 7+ years of experience in insurance, financial services, or a closely related distribution environment.
Nice to have
- Life and Annuities experience preferred
Compensation
- The position offers a sales based incentive with base salary and opportunities for performance bonuses in the all in target compensation range of $150,000 to $160,000, plus benefits.
Company info
- John Hancock Life Insurance Company (U.S.A.)
- We'll empower you to learn and grow the career you want.
- We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
- As part of our global team, we'll support you in shaping the future you want to see.
Visa & Work Authorization
- r practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related co
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This listing is sourced directly from Manulife and John Hancock's careers page and normalized into a canonical job model.