Tapouts

Inside Sales Manager

Los Angeles, California, United States · Full-time

Sponsorship not specifiedDetected 23 days ago

CRMSalesPipeline ManagementCustomer SupportCollaborationMentoring

About the role

At the start, you're on the phones alongside the first agent.
As the team scales, you shift into hiring, coaching, and operational leadership.

Phone Channel & Playbook Own all call motions: welcome, post-trial conversion, no-show recovery, and concierge.
Build and maintain scripts, objection handling, and queue policies based on real data.
Team Building Hire, onboard, and develop agents from one to three-to-five.
Build the ramp program, run weekly call scoring, and lead 1:1 coaching.
Operations & Performance Own SLA compliance, conversion rates, and churn.
Cross-Functional Collaboration Partner with Operations, Customer Service, Marketing, and Engineering to align on capacity, handoffs, messaging, and tooling.
Proven experience recruiting, onboarding, and developing high-performing phone sales teams Have built or significantly improved a phone sales motion.
The autonomy to build the channel your way.

Every week, thousands of kids ages 4 to 16 hop onto Zoom for a 30-minute tapouts pod.
Anxiety is at record highs.
Screens arrived before kids had the skills to live with them.
Thousands of families have already joined, and thousands more sign up every month.
Converting trials, recovering drop offs, and learning the parent conversation deeply.
Over time, your scope expands to include broader phone operations across the company.

Employer tapouts is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age.
Join us in our mission to empower children with the social and emotional skills they need to succeed.

This listing is sourced directly from Tapouts's careers page and normalized into a canonical job model.