Justworks

Justworks

Senior Customer Success Manager, International

New York, New York · Senior

Sponsorship not specified$44k-$53kDetected 6 days ago
Product ManagementProduct StrategyAccount ManagementProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business.
  • We're data-driven and never stop iterating.

Responsibilities

  • Engage and develop relationships with administrators and decision-makers during the customer lifecycle to develop an understanding of the customer's business objectives and needs.
  • Strategically identify, meticulously vet, and spearhead the facilitation of high-impact sales opportunities to drive sustainable business growth.
  • Collaborate with Product to influence the product roadmap based on customer feedback and market trends.
  • Organize and project manage complex issues internally in partnership with International Consultants, Operations, Sales and Onboarding to ensure the success of the customer on the platform.
  • Takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.

Requirements

  • You are a great listener who is able to see the bigger picture and simplify complex concepts into clear, easy-to-understand solutions.
  • Adaptability - The ability to adjust your approach or actions in response to changes in your internal and external environment.
  • Minimum 5+ years of professional experience in account management, relationship management, customer success, or a complex customer service environment
  • Experience in healthcare, HR, Employer of Record (EOR), or insurance industries preferred
  • Experience in HR Tech/SaaS is a plus
  • Excellent organizational, written, and verbal communication skills
  • Strong attention to detail with the ability to manage competing priorities and multi-task
  • Demonstrated track record of a passion for customer success and driving retention strategies
  • Aptitude to be consultative and innovative when problem-solving
  • Ability to work as part of a team and be resourceful and adaptable
  • Strong customer retention track record
  • Multilingual fluency is a plus.

Compensation

  • Actual compensation is based on multiple factors that are unique to each candidate, including and not limited to skill set, level of relevant experience, and specific work location.

Benefits

  • Deep focus on international expansion, including new country revenue growth as well as global benefits adoption.

Company info

  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.
  • We're helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We're data-driven and never stop iterating. If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
  • Our Values
  • At Justworks, you'll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community.
  • We solve HR issues.
  • If you'd like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we'd love to hear from you.
  • We're united by shared goals and shared motivations at Justworks.
  • These are best summed up in our company values, which are reflected in our product and in our team.
  • If this sounds like you, you'll fit right in.
  • Ensure customers feel supported as we expand into new markets and liaise with key stakeholders internally to ensure that rollouts are seamless for the customer.

Visa & Work Authorization

  • all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, vetera
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This listing is sourced directly from Justworks's careers page and normalized into a canonical job model.