Harvey
Mid-Market Customer Success Manager
Toronto · Mid
Sponsorship not specified$125k-$145kDetected 9 hours ago
LLMsAgentic AISalesforceCustomer SuccessCommunication
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odds of building a lasting career here
54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- As a Customer Success Manager you'll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at both law firms and in-house teams.
- This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology.
- You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
Responsibilities
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Process Creation: Drive scalability in the way we operate through documentation, designing playbooks, self-help materials, email cadences, and automation to ensure we drive efficiency in our long term mid-market strategy.
- Success Metrics Management: Utilize adoption rates, benchmarks, and other key metrics to drive strategies ensuring client satisfaction and high ROI.
- An opportunity to contribute to the growth and direction of our Customer Success program, building out best-in-class playbooks and processes.
Requirements
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a "must have" product.
Nice to have
- Experience with Salesforce and Catalyst, are preferred, but not required.
Compensation
- $125,000 - $145,000 OTE
Benefits
- A collaborative work environment that promotes growth, learning, and development.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
Company info
- WHY HARVEY At Harvey, we're transforming how legal and professional services operate.
- Our team moves fast, takes ownership, and is deeply committed to the mission - operating with intensity, staying close to our customers, and pushing each other for excellence.
- We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are.
- Experienced professionals from legal firms or SaaS organizations, with direct experience managing a high volume of client cases and/or customers.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly.
- At Harvey, we're transforming how legal and professional services operate.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
This listing is sourced directly from Harvey's careers page and normalized into a canonical job model.