Profoundmedical
Field Service Engineer
Newark, New Jersey, United States
Sponsorship not specifiedDetected 31 days ago
HRElectrical EngineeringMedical DevicesCommunicationCritical ThinkingOrganizational Skills
About the role
- From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation.
- Act as the primary link between customer and Profound as needed.
- Execute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company's products Investigate methods of increasing efficiency in MR testing and development activities.
Responsibilities
- Perform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting.
- Conduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement).
- Document service records and activities according to the company QMS processes for service visits and upgrades deployed to the field.
- Support executing and improvement of field service strategy for Profound products.
- Responsible for creating documentation and electronic reference material to support the field service of products.
- Interact with the engineering, quality and operations team to drive the resolution of technical issues
Requirements
- Perform calibration of company products as required.
- When required, enter parts orders, generate and follow-up parts quotes
- Experience with MRI operations is desirable.
Benefits
- Excellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degree
- Excellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment
- We thank you for your interest in Profound Medical.
- Education and Certification:
Company info
- Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives.
- Changing the standard of care is part of our fabric.
- We are a group of energetic, problem-solvers focused on innovation and looking to change the world.
- We are changing the paradigm for treating diseases such as prostate cancer by using real-time MR Imaging, thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased tissue with minimal side effects.
- If you share our values and want to work in a collaborative results-focused culture and want to make a profound impact in healthcare and your career, here is your chance.
- Participate in product design activities representing design for serviceability and product quality representing both internal customers and end users
- Demonstrated ability to work as part of a team and independently with strong initiative and accountability.
- We strive to promote diversity and
Equal opportunity
- equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities.
- If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.
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This listing is sourced directly from Profoundmedical's careers page and normalized into a canonical job model.