Enova
Strategy and Operations Manager (Hybrid)
Chicago, IL · Full-time
Work authorization required$120k-$170kDetected 98 days ago
SQLMachine LearningProcess ImprovementLeadershipCommunicationCollaborationProblem Solving
About the role
- In this role, you'll tackle ambiguous business problems by analyzing data, identifying opportunities, and driving solutions from idea through execution.
- Projects range from quick-turn process improvements (e.g.,optimizing contact center campaigns) to longer-term strategic initiatives like launching new features or refining credit and product strategies.
- You'll work cross-functionally and have direct visibility into how your work impacts the business, including key performance metrics and overall portfolio profitability.
Responsibilities
- Manage initiatives that focus on customer acquisition, loan servicing, portfolio management, and legal and compliance.
- Be a strategic partner to business heads and help lead sessions around strategy planning, resource allocation, and executive reporting.
- Anticipate bottlenecks, provide thought leadership for problem solving, prioritize and execute projects, balance business needs vs. technical constraints, and drive bottom line results.
- Identify and size opportunities across the customer journey, product experience, and operational workflows, and build data-driven business cases to support proposed changes.
- Partner cross-functionally with Product, Marketing, Risk, and Operations to design and implement solutions, including testing, modeling impact, and iterating based on results.
- Support P&L-driven decision making by evaluating how initiatives impact revenue, costs, and overall portfolio performance.
- Develop and refine prioritization strategies and allocation models (e.g., lead routing, campaign optimization) to improve efficiency and outcomes.
- Our hybrid roles require in-office work Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
- We serve non-prime consumers and businesses alike, while offering world-class technology and services to traditional banks-in order to create accessible credit for millions.
- This schedule fosters collaboration, team connection, and strategic planning, enhancing communication and effectiveness to drive results.
Requirements
- 8+ years of tangible work experience in consumer or small business lending dealing with credit risk or portfolio management.
- Demonstrated experience in working with broad cross-functional teams.
- Experience owning or contributing to projects that materially impacted business performance (e.g., revenue generation, cost savings, or process optimization).
- Demonstrated ability to connect work to P&L impact, including evaluating tradeoffs between revenue growth, cost, and customer experience.
Nice to have
- MBA from a top tier university is strongly preferred.
- Strong analytical problem-solving skills with experience using data to drive business decisions (SQL or similar tools are a plus, but not required).
Compensation
- The budgeted annual salary range for this position is $120,000 to $170,000.
- Actual annual salary will be determined based on qualifications, skills, experience, and level assessed during the hiring process and may fall outside of the range shown.
- Additional compensation for this role may include a bonus and restricted stock units.
Benefits
- Health, dental, and vision insurance including mental health benefits
- PTO & paid holidays off
- Paid parental leave
- Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossus™platform.
Visa & Work Authorization
- However, we are not able to sponsor visas or take over sponsorship at this time.
This listing is sourced directly from Enova's careers page and normalized into a canonical job model.