Nityo Infotech
IT Support Specialist
Florence, KY, United States · Full-time
Sponsorship not specifiedDetected 1636 days ago
iOSAndroidRecruitingCustomer SupportManual TestingCommunication
About the role
- Should be willing to travel to client location as needed.
- You will be responsible for identifying bugs and opportunities for improvement in existing applications, and clearly communicating these to the appropriate Application Development team.
Responsibilities
- Provide first level technical support, maintenance and troubleshooting for hardware and software in a Microsoft Windows environment for our client platform (including web and mobile apps)
- Provide input to design requirements associated with client platform future roadmap
- Perform functional testing and documentation to support the readiness of new solutions
- Manage trouble tickets using the client designated corporate ticketing system (ServiceNow)
- Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems.
- Support the customer in developing and maintaining all technical and procedural documentation pertaining to customer designated enterprise mobile device configurations, technical support, processes, and procedures.
- Update & Create knowledge base and work instruction documentation
- IT Application Support Specialist
Requirements
- Bachelor's Degree in computer science/information technology or related field or relative experience
- Solid working knowledge of mobile OS platforms (iOS, Android)
- Experience working in a team
- Escalate trouble tickets with the appropriate Tier 3 support (Developers or Infrastructure) when more advanced troubleshooting is required.
Nice to have
- Knowledge about the Application Development Lifecycle is a plus
Equal opportunity
- amrutha.duddula AT nityo.com
- www.nityo.com
- www.linkedin.com/in/amruthad/
- All your information will be kept confidential according to EEO guidelines.
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