ServiceTitan

Lead Analyst, People Analytics

Canada Remote

Sponsorship not specifiedDetected 30 days ago

PythonSQLSnowflakeStatisticsStakeholder ManagementRecruitingHRHRISOnboardingResearchExperimental DesignLeadership

About the role

Contributes to a foundational knowledge base that raises ServiceTitan's people-analytic intelligence. - Translate complex analysis into executive-ready insight.
Be Human With Us: Being human isn't about checking every box on a list.

Responsibilities

Partner directly with HR product owners to learn how they make decisions, then design product-intelligence reporting that helps them explore their data and connect signals to decisions to north-star outcomes.
Design and build an interconnected suite of dashboards paired with enablement - such as usage guides that guide stakeholders to understand their data to drive adoption and improved decision-making.
Author theory-grounded institutional knowledge that clear, measurable process models for answering durable questions such as what drives talent density, where the hiring process slows down and why.
Translate complex analysis into executive-ready insight. Lead with the decision the audience faces, articulating a clear "so what" and keep the detail in support, not on the surface.
Design and build AI-driven workflows that let a small team do outsized work, using AI to accelerate content, documentation, code, and analysis so people focus on judgment and accuracy.
Work hands-on across the PIA stack (Visier, Snowflake, SQL, and Python or R), building, validating, and shipping directly when the work calls for it.
5+ years in a quantitative or analytics role building business intelligence and generating actionable insights, preferably on a People or HR team.
Technical fluency to build and validate independently: SQL, Python or R, BI and analytics platforms, and data pipelines. This is the floor, not the differentiator.
ServiceTitan is building the operating system for the trades, and the People Insights & Analytics (PIA) team is building the people-analytics function that helps us do it.
You will design the dashboards and insight content with stakeholder adoption and usage in mind while partnering directly with HR leaders to turn data into decisions.

Requirements

Experience using AI tools to accelerate analytical work.
A bachelor's degree in a related field such as Psychology, Statistics, or Business Analytics, or equivalent experience.

Nice to have

A master's or doctoral degree in a related field.
Visier experience (highly preferred).
Working knowledge of Workday HCM.
Experience in a lean or embedded analytics function, or helping stand up an analytics capability in its early stages.
Be Human With Us:
Being human isn't about checking every box on a list.
It's about the experiences we have, people we meet, and the perspectives we share.
So, if you have the skills but are hesitant to apply because of your background, apply anyway.

Skills

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
Aspire, FieldRoutes, and Convex.

Compensation

ServiceTitan is committed to fair and equitable compensation for all of our employees.
We thoughtfully consider a wide range of factors when determining individual compensation, which may change over time.
We comply with all applicable minimum wage laws.
The expected compensation for this role for candidates residing in Canada is between $122,200 CAD - $172,600 CAD.
Actual compensation for an individual may vary depending on many factors, including skills, performance over time, business needs, qualifications, experience, and location.
In addition to the base salary, the total compensation package also includes equity and a holistic suite of benefits.

Benefits

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Holistic health and wellness benefits: Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.

Company info

We are hiring a Lead Analyst to own our most complex analytical work and bring research-grade rigor to the questions we answer.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

Equal opportunity

equal opportunity employer.

Apply directly at ServiceTitan →Create a free account for alerts like this View ServiceTitan immigration profile

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.