Memorial Hermann Health System
Patient Relations Rep II - TMC
US · Mid
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About the role
- Position responsible for acting as liaison between patients/families and the hospital, through management/administrative staff, thus providing a specific channel through which patients can seek solutions to concerns, issues and unmet customer expectations.
- Assists patients in interpreting hospital policies and procedures and actively seeks resolution to identified problems and concerns of the patients/families.
- The Patient Relations Representative is the first point of contact for patients, families, and visitors, serving as a trusted resource and advocate throughout their hospital experience.
Responsibilities
- This role responds to concerns, helps resolve issues, explains hospital policies, and partners with clinical and support teams to ensure a safe, compassionate, and positive environment.
Requirements
- Success in this role requires excellent communication, sound judgment, and the ability to remain calm and professional while managing challenging situations.
Nice to have
- Customer service
- Patient advocacy
- Conflict resolution
- Active listening
- Adaptability Minimum Qualifications
- High School Diploma or GED
Skills
- Three (3) to five (5) years health care experience involving problem solving and high customer contact.
- Principal Accountabilities
- Serves as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.
- Interprets and explains to patients and families, policies and procedures that affect his/her care and treatment.
- Investigates and actively seeks resolution to difficult problems and concerns identified by patients/families.
- Other duties as assigned.
- Experience / Knowledge / Skills:
Company info
- At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community.
- If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
This listing is sourced directly from Memorial Hermann Health System's careers page and normalized into a canonical job model.