Litmus IO
Customer Success Application Engineer
Santa Clara, California · Senior
Sponsorship not specifiedDetected 77 days ago
PythonJavaDistributed SystemsAWSGCPAzureCloud PlatformsDockerKubernetesLinuxMachine LearningProduct ManagementProduct StrategySalesCustomer SuccessCustomer SupportTCP/IP
About the role
- AI doesn't work without real-world, contextualized data - Litmus makes that data usable.
- As AI adoption accelerates, most industrial environments still can't access or use their operational data.
- We're a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge.
Responsibilities
- Validate customer requirements for proof of concept and production implementations
- Perform Litmus Edge and Litmus Edge Manager product configuration during proof of concepts or production implementations
- Develop innovative ways for customer to maximize value from the Litmus products
- Maintain and contribute to internal library of solutions and best practices for deploying the Litmus Edge Product Suite
- Own assigned areas of documentation and ensure that content is relevant and current
- Provide feedback to the Sales Team regarding technical architectures and configuration requirements contained in proposals and to provide industry and technical knowledge to support pursuits
- Work with the Sales Engineers to enhance and maintain the quality and effectiveness of demonstration scenarios
- Provide expert technical support to Litmus Service Desk to troubleshoot and provide L3/L4 support
- Work with Account Executives to provide product, business and technical knowledge in support of sales activities and strategies.
- This includes participating in internal software testing, delivering internal training and providing support for Litmus Partners and Value Added Resellers as necessary.
Requirements
- Experience in a manufacturing environment, specifically delivering solutions pertaining to the shop floor, automation, industrial Internet of Things, or analytics
- Experience coding in languages such as java script or python
- Experience with Kubernetes and Docker
- Familiarity with Linux based systems
- Experience performing in a customer facing / interactive role
- Familiar with network protocols and architecture
- Understanding of databases
- Technical skills in Cloud and Hybrid Cloud Infrastructure with one or more of the major vendors such as Azure, AWS, GCP, and Cloudera.
- Self starter and able to work independently as well as in a team environment
- Enjoys solving problems
- Enjoys staying abreast of new technology and continually learning new things
- Able to adapt to change in a fast-paced environment.
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This listing is sourced directly from Litmus IO's careers page and normalized into a canonical job model.