Thermal Works
Service Manager, Preventative Maintenance (U.S.)
United States (Remote) · Part-time
Sponsorship not specifiedDetected 112 days ago
Performance ManagementLeadershipRenewable Energy
About the role
- Startup & Commissioning and corrective maintenance are outside the primary scope of this role.
- The Service Manager, Preventative Maintenance (U.S.) needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment.
- The right person can work equally as well independently as with a team.
Responsibilities
- Ensure PM execution aligns with equipment design limits and warranty requirements
- Develop and manage tiered PM offerings and renewal strategies
- Lead U.S. PM teams and approved service partners
- Drive continuous improvement using field data and trend analysis
- Support the hiring, training, and development of service personnel
- Partner with field teams and service partners to optimize response readiness, parts availability, and escalation pathways for complex service events
- Warranty & Reliability Support:
- Ensure PM records support warranty compliance and claim defense
- Analyze service call trends to identify recurring issues, drive preventative actions, and inform updates to PM scopes and reliability strategies
Requirements
- Change and progress happen quickly, and we must be able to trust one another to be honest, communicative, reliable, and self-motivated.
Skills
- Own U.S.
- Contract fulfillment
- SLA compliance
- Repeat deficiency reduction
- Customer satisfaction
- Provide regular performance reporting to Director of Service
- 8+ years management experience
- 5+ years technical, data center cooling/HVAC experience
- Proven experience building and scaling preventive maintenance programs
- Demonstrated leadership of distributed field teams
- Strong understanding of chillers, CDUs, hydronic systems, and controls
Benefits
- Education and Experience
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This listing is sourced directly from Thermal Works's careers page and normalized into a canonical job model.