Asustaff

Customer Service Specialist - IT Support Technician

Campus: Tempe · Internship

Sponsorship not specifiedDetected 12 days ago

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About the role

Job Description: Salary Range: $20.00- $22.40 per hour.
Department Statement: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University.
Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals.

IT Support Services
Receives, monitors, responds to, and updates ticketing tracking system, other technologies to document and track support services work in accordance with established policy through phone, email, and chat.
Escalate complex issues as necessary, ensuring all concerns are directed to the appropriate channels for resolution, thereby maintaining high standards of service and support.
Creates, updates, and maintains technical documentation for use within the group as well as outside entities.
Collaborate across teams and actively participate in ET/ASU events and programs.
Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.

Degree work or certification work in Information Technology or closely related fields.
Demonstrated ability to model empathy, compassion, and emotional intelligence.
Experience in a values-driven organization with a strong commitment to inclusion and belonging.
Ability to cultivate a psychologically safe environment where all team members can thrive.
Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.
Applicants must be eligible to work in the United States.
Dean or vice president-level approval is required.

Respond promptly to all contact inquiries, assessing and addressing their needs with empathy and efficiency.
Installing software and establishing a connection to network(s) in accordance with specified standards.
Troubleshoots hardware and software problems by performing a variety of diagnostic procedures to identify appropriate corrective measures.
Provides software application assistance to end users as requested
Replicates errors; re-sets computers and printers.
Participates in and contributes to scheduled and ad-hoc training.
Performs other related duties as assigned.
Experience providing IT diagnostic and trouble-shooting support
Experience in a high volume call center customer service setting.
Demonstrated understanding of how to problem solve
Understanding of Windows and/or Mac functionality
Understanding a variety of email platforms (i.e., Outlook, O365, Gmail, and mobile device clients)

$20.00- $22.40 per hour.
Pay rate is based on availability, experience, and shift needs
Overnight shifts are eligible for additional hourly compensation beyond the entry pay range.

Arizona State University offers a comprehensive benefits package that includes valuable employee benefits to enhance the total compensation of its staff.
Arizona State University offers a comprehensive benefits package that enhances your total compensation
Access to professional development and hands-on learning
Workday Learning courses covering a variety of topics
Tuition reduction for degree programs at ASU
Flexible work options may be available after successfully completing the initial 90- day training period.

Belonging, Relational, Authentic, Visionary and Empowered.
Scale of impact.
Our work changes the world.
With 200k+ learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities.
World-class, low cost education.
Our professional development is built in!
ET encourages staff to seek additional certificates and degrees via ASU's top ranked programs with major tuition breaks.
Exposure to industry giants.
ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact.
The Enterprise Technology (ET) Experience Center is seeking a Customer Service Specialist, IT Support Technician.
The primary duty of this position is to provide endpoint support to faculty, staff, and students by utilizing hardware and software.
As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering.
With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.
Assists with technical troubleshooting and documentation for customers in order to support the mission of the institution through technology.

This listing is sourced directly from Asustaff's careers page and normalized into a canonical job model.