TPG
CARE Lead
El Paso, TX
No sponsorshipDetected 13 days ago
CybersecurityOutbound SalesLeadershipCommunicationMentoring
About the role
- Essential Functions and Responsibilities:
- Provide daily workflow direction and coaching to call center specialists
- Serve as first-level escalation point for high-risk or sensitive cases
Responsibilities
- Support complex inbound and outbound communications with professionalism
- Eligibility to obtain and maintain a Public Trust or higher clearance
Requirements
- Bachelor's degree and a minimum of three (3) years of relevant experience in child welfare, human services, case management, or a related field
- Ability to pass a government background investigation
- Must be a U.S. Citizen
- Ability to work nights, weekends, and holidays as required
- When you make the decision to join TPG, you are choosing to work alongside talented professionals that have one thing in common
Skills
- Bilingual English/Spanish required
- Social work or behavioral health licensure preferred
- Security Clearance/Background Check
Company info
- When you make the decision to join TPG, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference!
- TPG employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life.
- The desire to have a career that is purposeful and forward thinking is woven into every TPG employee…it's The TPG Way.
- TPG employees are; purpose driven, forward focused, open-minded, trustworthy, and invested.
- The TPG Way is our commitment to our employees, to our customers, and to our communities.
- Join TPG and make a difference!
- Sitting for prolonged and extended periods of time.
- This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.
- Management may revise duties as necessary without updating this job description.
- For more information about the company please visit our website at https://www.theprovidenciagroup.com
- Providencia is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.
- TPG complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.
- If you require accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquires to HRsupport@theprovidenciagroup.com
Visa & Work Authorization
- Security Clearance: Public Trust T4
This listing is sourced directly from TPG's careers page and normalized into a canonical job model.