Pearson

Pearson

Test Center Manager (Schaumburg, IL - North Martingale Rd)

Schaumburg, IL, United States · Full-time

Sponsorship not specified$35k-$40kDetected 2 days ago
Vue.jsCustomer SupportCommunicationMentoringMicrosoft Office

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odds of building a lasting career here

33Risky
Cap-exempt (no lottery)0
Sponsors this role65
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • Pearson VUE offers a great environment to start or grow your career.
  • We are now hiring for a regular full-time Test Center Manager to join our team in Schaumburg, IL (425 North Martingale Rd, Suite 220, Schaumburg IL 60173).
  • You will utilize your communication and customer skills with external customers while also working to select new Test Administrators, provide job coaching, and fair performance appraisals to current employees.

Responsibilities

  • Performs on-time site opening and closing procedures.
  • Maintains a secure testing environment.
  • Communicates with internal technical support to investigate and fix technical issues.
  • Trains, develops, and coaches staff.

Requirements

  • Our ideal candidate demonstrates teamwork and has the availability to work a variety of shifts any day from Monday through Saturday, between the hours of 7:15 AM and 8:00 PM, with about 2 Saturdays per month.
  • You must be available to assist local sites as needed and to address operational problems when not at the test center.
  • Ability to operate a computer, fax, and telephone.
  • Ability to lift up to 20 lbs occasionally.
  • Must be able to sit for extended periods.
  • Must be flexible with work hours and days.
  • Proficient in Microsoft Office, Windows applications, Internet, and email.
  • Must maintain focus in quiet environments and hear soft-spoken words.
  • Able to stand for long periods and escort candidates frequently per shift.
  • Ability to bend, stoop, and lift from a stooped position.
  • Must see small details at a distance and clearly read names on ID cards and screens.

Nice to have

  • At least 1-year customer service and supervisory experience preferred.
  • High school diploma required
  • Bachelor's degree or equivalent preferred.
  • Strong communication, team leading, and training skills, with exposure to a testing environment preferred.

Compensation

  • Employee Stock Purchase Plan (bi-annual enrollment).

Benefits

  • Medical, Dental, Vision, Life, Short-Term Disability and Voluntary Long-Term Disability benefits.
  • 401(k) Retirement Plan with employer match.

Company info

  • Company-paid life insurance and business travel insurance benefits.
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This listing is sourced directly from Pearson's careers page and normalized into a canonical job model.