Aircall.io, Inc.

Aircall.io, Inc.

Manager, Customer Engineering

New York Office; San Francisco Office · Senior

Sponsorship not specified$134k-$185kDetected 23 days ago
Project ManagementAccount ManagementPerformance ManagementCustomer SuccessCustomer SupportLeadershipCommunicationMentoring

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odds of building a lasting career here

57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

16 transfer filings in the last year, covering 16 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
  • Our momentum comes from a simple idea: help teams work smarter, not harder.
  • The result is higher revenue, faster resolutions, and teams that scale with confidence.

Responsibilities

  • Lead, Develop and Manage the Regional CE Team.
  • The Manager ensures consistent delivery of onboarding, activation and adoption and builds team confidence, structure and technical depth.
  • Expand Capacity Through Delivery Partners.
  • The Manager works with Partnerships and Partner Enablement to understand which vetted partners can support onboarding.
  • They decide when to involve partners, oversee partner output to ensure quality and help the CE team view partners as an extension of their bandwidth.
  • Own Technical Execution Across Onboarding, Activation and Adoption.
  • Apply Global Playbooks and Adapt Them Locally. They collaborate with Enablement and the leader of CE and SE to execute global onboarding and adoption playbooks with consistency and improve them based on local realities and customer feedback.
  • Join Customer Calls When Needed. They join onboarding, adoption, escalation or renewal conversations when their leadership presence or technical acumen will meaningfully support outcomes or strengthen customer confidence.
  • Lead Regional Projects and Select POCs. They contribute to regional process improvements and may run targeted proof of concepts for new onboarding or adoption workflows.
  • People Leadership and Talent Development. Ability to coach and elevate mid to senior technical contributors and build a high-performing CE culture.

Requirements

  • 7+ years of experience in a customer-facing SaaS environment, ideally in onboarding, implementation, technical support or technical customer success as both IC and Leader.
  • They oversee escalations with Support and Product, and collaborate with FDEs when advanced technical guidance is required.
  • They help the team identify risks early, intervene before renewal cycles and join renewal conversations when advanced technical input is required.

Compensation

  • $133,500 - $185,200 USD
  • 💶 Competitive salary package & benefits

Benefits

  • Drive Customer Health and GRR Outcomes.
  • Lead Scaled Education and Webinar-Driven Enablement.
  • They work closely with Scaled CEs to deliver high-quality webinar onboarding and customer education.
  • They monitor attendance, conversion and impact to refine scaled education efforts.
  • They track onboarding throughput, activation quality, AI usage, partner delivery quality, escalations and health signals.

Company info

  • We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
  • Champion AI Activation and Adoption. They ensure the team understands Aircall's AI capabilities and supports customers in activating and embedding AI into their workflows. AI adoption becomes a natural part of CE delivery under their leadership.
  • Cross-Functional Collaboration. Works confidently across AM Leaders, Support, Product, FDE and Enablement to support customers across their journey.
  • AI adoption becomes a natural part of CE delivery under their leadership.
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This listing is sourced directly from Aircall.io, Inc.'s careers page and normalized into a canonical job model.