Tractian

Technical Support Engineer

Atlanta, GA

Sponsorship not specifiedDetected 560 days ago

HubSpotCustomer SupportCommunication

About the role

Customer at Tractian The Customer team is the cornerstone of renewals and expansion at Tractian, driving lifetime value, retention, and growth within our global customer base.
Long-Term Benefit - After four years of service, earn a fully funded trip anywhere in the world.

As a Technical Support Engineer, you'll troubleshoot mechanical issues, provide timely solutions, and ensure exceptional client satisfaction.
Additionally, you'll create support materials and share your expertise to drive technical reliability and customer success.
Collaborate with the development team to report bugs and recommend improvements based on client feedback and technical insights.
Develop and maintain support resources, including documentation and knowledge bases, to empower both clients and the team with technical expertise.
As recognized innovators in industrial technology, our team delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention.

At least 5 years of experience troubleshooting in industrial manufacturing environments.
Ability to work Eastern Standard Time (EST) hours.
Exceptional verbal and written communication skills, with the ability to convey technical concepts clearly.
Comprehensive knowledge of industrial processes and PPCM (Planning, Programming, and Control of Maintenance) operational routines.

15 Days 401(k) Retirement Plan Language Learning Opportunities - Take advantage of optional, fully funded Portuguese or Spanish courses to enhance your skills and global reach.

At Tractian, every team member is empowered to make a meaningful impact, rewarded for excellence, and supported in creating lasting value for our customers.

This listing is sourced directly from Tractian's careers page and normalized into a canonical job model.