Kombo

Technical Account Manager

New York Office · Mid

Sponsorship not specified$180k-$220kDetected 168 days ago

Product ManagementAccount ManagementCustomer SuccessPostmanCommunication

About the role

You will be the first point of contact for strategic accounts, making them successful and growing their usage of Kombo's solutions.

Partner with Sales on commercial discussions and proposals
Build and manage an expansion pipeline across a portfolio of accounts
Own day-to-day relationship management for strategic accounts
Contribute to building out Customer Success and Kombo's NYC office, including defining/refining CS playbooks and onboarding flows
Instead of spending months building integrations one by one, companies integrate once with Kombo and connect to 120+ platforms instantly.
This technical, customer-facing position means you'll own customers from onboarding through ongoing success and expansion.
Onboard and implement new customers, leading from contract signature through go-live

Possess experience with enterprise or upper mid-market accounts, including multi-product/region rollouts
Have experience or strong interest in HR Tech / TA Tech (preferred but not required)

3-5 years in Customer Success, Technical Account Management, or similar
Proven experience owning a book of business and driving improved NRR/expansion
Experience with APIs, integrations, or data-heavy products
Strong written and verbal communication with both technical and non-technical stakeholders
Eagerness to work in-office (NYC, 4+ days/week) at a high-growth startup
Background in HR Tech or TA Tech
Experience in startups or as an early hire on CS/TAM/post-sales teams
Hands-on experience calling APIs, use of Postman, or work on integrations with engineers

This listing is sourced directly from Kombo's careers page and normalized into a canonical job model.