Insightful Mind Psychological Services
Premier Customer Success Manager
New York, NY
Sponsorship not specified$40k-$50kDetected 15 days ago
HubSpotCRMAccount ManagementForecastingCustomer SuccessCadenceCommunicationPublic Speaking
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odds of building a lasting career here
25Risky
Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
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About the role
- The book is large in account and engagement across it is deliberately uneven - some accounts need a maintained cadence, some are healthy on a light-touch/reactive model, and some have gone quiet and need to be re-engaged.
- The job is to protect that revenue effectively.
Responsibilities
- Own a substantial book of existing Premier accounts requiring varying levels of engagement - delivering reliable service, multi-threaded relationships, and high revenue retention across the book.
- Apply a differentiated engagement model: maintain a steady cadence with actively managed accounts, keep light-touch/reactive accounts healthy and responsive, and run proactive outreach to re-open relationships with dormant accounts.
- Own the renewal and forecasting process for your book, including proactive churn prevention and timely, accurate renewal forecasting.
- Drive product adoption and ensure each customer's solution is configured for maximum value and aligned to best practices.
- Build long-term relationships and grow customer advocacy through case studies, testimonials, reviews, and references.
- Manage customer subscriptions and billing in Insightful's payment system.
- Demonstrated ability to manage a mid-size (40-50) book of accounts without letting things slip - strong organization, prioritization, and follow-through.
Requirements
- This role requires a sharp ability to prioritize efforts based on a number of factors ranging from the customer's use case, technical requirements, training needs, etc.
- Proficiency with a CRM and customer success tooling; comfort working from data and usage signals.
Compensation
- $40k-$50k
Benefits
- Bonus points Familiarity with CRM's, Customer Success, and Product-analytics tooling (We use Hubspot, Vitally, and Pendo).
Company info
- Insightful is a market-leading platform for employee productivity and workforce analytics.
- We process really big data, synthesize it into actionable insights and ultimately provide a best-in-class/easy-to use product which empowers enterprise customers to improve employee productivity, business processes and overall staff well-being.
- This CSM owns a high-count book of existing Premier accounts that share a common profile: New and established, steady-revenue customers with limited near-term expansion headroom.
- Onboard customers entering your book - including accounts promoted in from the Core segment - through kickoff, use-case discovery, and product training, scaled appropriately to account size.
- Act as the liaison between customers and internal teams (Sales, Support, Product, Billing).
- Support customers day to day over email, phone, online presentations, and screen-share - including efficient, scaled and one-to-many formats where they serve the customer well.
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