SquareTrade1

Sr. Analyst, Service Experience Optimization

San Francisco, CA, United States · Senior

No sponsorship$95k-$130kDetected 23 days ago

PythonSQLData AnalysisData VisualizationExcelSupply ChainCommunicationMentoringPublic Speaking

About the role

Work on high-impact innovation problems with a direct connection to customer outcomes, claim performance, and overall business results
Engage in work that spans both strategic thinking and practical execution, with clear and measurable business impact

Our partners include some of the world's most recognized retailers and carriers-Walmart, Target, Amazon, Costco, and The Home Depot, to name a few.
This role focuses on identifying unmet customer and partner needs, evaluating new service opportunities, and shaping concepts that improve customer experience while reducing service costs and supporting business growth.
Instead, this role centers on framing complex problems, leading structured analysis, and developing recommendations that influence strategy and cross-functional priorities.
In this role, you will lead end-to-end innovation workstreams, translating early insights into prioritized opportunities, pilot concepts, and implementation plans.
You will partner closely with cross-functional stakeholders to frame problems, develop hypotheses, evaluate tradeoffs, and translate findings into clear, actionable recommendations.

The ideal candidate brings advanced analytical expertise and strong strategic thinking and is comfortable operating in ambiguous environments.

Experience with service innovation, concept development, pilot design, or incubation work
Experience influencing cross-functional strategy or organizational initiatives
Graduate degree in a related field
At SquareTrade you'll have access to:
SquareTrade estimates the possible base compensation for this role, if hired in the U.S, to be in the range: $95K-$130K
SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position.
The candidate(s) offered this position will be required to submit to a background investigation.
For jobs in San Francisco, please click " here " for information regarding the San Francisco Fair Chance Ordinance.

Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
Up to 4% company match into 401(k) and contributions into your company-sponsored pension
$80/month stipend to subsidize connectivity costs
Mental health resources including free 1:1 therapy, coaching sessions and digital resources
Supportive leave policies
Flexible Time Off Policy in addition to 9 Company Holidays
Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
Various corporate perks and discounts

We consistently earn industry awards, have tens of thousands of 5-star reviews, and we're just getting started.
As part of the Allstate family, SquareTrade has headquarters in the Bay Area and London, and we're expanding rapidly across Europe and Asia Pacific, including Japan, Australia, Korea, and Thailand.
We are seeking a Senior Strategy Analyst, Service Innovation to support service strategy and innovation initiatives within our Operations and Supply Chain organization.

SquareTrade/Allstate Protection Plans generally does not sponsor individuals for employment-based visas for this position

This listing is sourced directly from SquareTrade1's careers page and normalized into a canonical job model.