Layer Health

Layer Health

Customer Success Manager

Boston or NYC

Sponsorship not specified$140k-$160kDetected 49 days ago
Machine LearningLLMsProject ManagementCustomer SuccessPatient CareCommunication

About the role

  • For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology.
  • Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak.
  • Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.

Responsibilities

  • Own existing customer relationships to create successful partners
  • Proactively identify opportunities to drive customer satisfaction and retention
  • Help build internal processes and playbooks as we scale the function

Requirements

  • Familiarity with tools like Smartsheets, Notion, Slack or project management platforms
  • Experience implementing in EMRs
  • If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement.

Compensation

  • is dependent on experience, overall fit to our role, and candidate location.
  • Expected compensation ranges for this role may change over time.
  • If your compensation requirement is greater than our posted salary ranges, please still consider applying to our role.
  • We will make a determination as to whether an exception can be made.
  • If you are excited about this role, we encourage you to apply even if you don't feel that you meet every single requirement.
  • We're eager to meet people that believe in our mission and can contribute to our team in a variety of ways.

Benefits

  • Establish trust and credibility with healthcare stakeholders, including clinicians, IT teams, and operations leaders
  • Layer Health is committed to fostering an environment of inclusion that is free from discrimination.
  • Join us and help us transform healthcare with AI.

Company info

  • Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School. We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare. Our LLM-powered platform is solving chart review once and for all, across use cases. For health systems, our first product dramatically accelerates clinical registry abstraction in areas ranging from surgery and cardiology, to oncology. Our long term vision is for our AI layer to safely transform patient care and minimize unnecessary heartbreak. Layer Health's diverse founding team brings expertise across machine learning, UI/UX, large language models, and medicine.
  • Layer Health is adding a Customer Success Manager to our current team of two. Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals. You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy. This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.
  • Here's a collection of articles about our product, mission, recent funding round, etc.
  • Job Description
  • Layer Health was founded in 2023 by leading machine learning researchers from MIT and Harvard Medical School.
  • We are building an AI layer that can accurately and scalably synthesize information from medical records, with the mission to reduce friction everywhere in healthcare.
  • Our LLM-powered platform is solving chart review once and for all, across use cases.
  • Layer Health is adding a Customer Success Manager to our current team of two.
  • Reporting into the Head of Customer Success, you will be pivotal in driving our customer experience and maintaining their long-term partnership with Layer Health, focused on relationship management, and adoption/renewals.
  • You'll own key existing hospital and healthcare customers, working with internal and external teams to relay product feedback, build metrics and report out on success and ultimately inform the framework of our Customer Success strategy.
  • This is a unique opportunity to join an early stage startup that's reached a major growth inflection point.

Equal opportunity

  • We are an Equal Opportunity Employer where employment is decided on the basis of qualifications, merit, and business need.
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This listing is sourced directly from Layer Health's careers page and normalized into a canonical job model.