Lightspeedhq
Strategic Account Manager
Montreal
Sponsorship not specifiedDetected 29 days ago
SalesAccount ManagementCustomer SuccessAccount Retention
About the role
- Thanks for stopping by 👋 Are you actively looking for a new opportunity?
- Well… you might just be in the right place!
Responsibilities
- Own and drive the strategy for each customer in your book of business
- Plan and deliver Business Reviews and Success Plans, pulling in Strategic Account Executive as needed
- Advocate industry and customer needs within the Lightspeed organization to support and enable the prioritization and timely investment in innovation
- Experience contributing to or owning initiatives that will help build the foundation of a new team
Requirements
- Minimum 5+ years experience in an enterprise-level Customer Success and/or Account Management role in B2B environments
- Experience owning retention and growth (NRR) for a large book of business
- Resourcefulness with a demonstrated ability to anticipate change and proactively adjust priorities and strategies accordingly
- As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position
- If you're unsure that you have the right profile for the role... hit the 'Apply' button and give it a try!
Skills
- For a glimpse into our world check out our career page here https://www.lightspeedhq.com/careers/.
Benefits
- A flexible work environment that empowers you to do your best work
- Equity options, because this is your company too
- Contributions to your pension plan.
- Health and wellness credit so you feel your best
- Time off to volunteer and give back to your community
- Enhanced parental leave to support growing families
- Monitor customer usage data, go-live dates, health indicators and translate into strategies for account retention and growth
- Plus benefits designed to keep you happy, healthy and fulfilled.
- Flexible paid time off and remote work policies
Company info
- Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed handles your information in accordance with our Applicant Privacy Statement https://www.lightspeedhq.com/legal/applicant-privacy-statement/.
- Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
- Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
- Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
- With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
- Lightspeed does not accept unsolicited agency resumes.
- If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.
- Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
- Lightspeed welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- WHERE TO FROM HERE?
- Act as single point of contact and account owner for Lightspeed's largest and highest valued customers
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This listing is sourced directly from Lightspeedhq's careers page and normalized into a canonical job model.