Kensington
Cruise Expert
United States
Sponsorship not specifiedDetected 30 days ago
SalesLogisticsOnboardingCommunicationProblem Solving
About the role
- We bring to life each client's desire to travel in a way that's tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination.
- The result is a unique journey rich in memories that last a lifetime!
- We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations.
Responsibilities
- Lead high-touch discovery conversations that reveal what moves your clients - then design journeys that exceed those expectations.
- Manage availability, quotes, and bookings with precision, working with our curated network of world-class cruise partners.
- Build and deepen a portfolio of loyal, high-net-worth clients through exceptional service, proactive communication, and a consultative sales approach that prioritizes the client experience first.
- You will action incoming leads and cultivate a book of loyal, high-net-worth clients who return to you again and again because no one else delivers at your level.
Requirements
- 3+ years of consultative cruise or luxury travel sales experience.
- First-hand experience with luxury and/or expedition cruising
- A track record of exceeding sales targets while delivering a high-touch client experience.
- Demonstrated ability to design and sell complex Land & Sea itineraries, and FIT travel for high-net-worth clientele.
- Strong organizational discipline to manage multiple active itineraries simultaneously without missing details.
- Calm and creative problem-solving instincts to find solutions before clients notice the problem existed.
- Fluency with systems and technology, from CRMs to booking platforms and supplier systems.
- Strong written and verbal communication - polished, warm, and precise in all client interactions.
- What's In It for You?
- Competitive base salary + uncapped commission structure
- 3 weeks paid time off
- Comprehensive benefits package
- Performance-based FAM trips
Compensation
- Competitive base salary + uncapped commission structure
Benefits
- uncovering each client's vision in the discovery call, navigating vessel selection and cabin categories, coordinating logistics, and closing with conviction.
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This listing is sourced directly from Kensington's careers page and normalized into a canonical job model.