Barti
Account Manager
United States · Exec
Sponsorship not specified$120k-$130kDetected 1 day ago
Account ManagementCustomer SuccessMentoringPublic Speaking
About the role
- As an Account Manager at Barti, you will oversee all post-onboarding functions of the CS operation, including account management, renewals, expansion, and referrals.
- Your main responsibilities will include:
- Managing the renewals process and contract negotiations with clients
Responsibilities
- We're building groundbreaking, AI-powered software that transforms how practices document care, run their operations, and serve patients.
- As one of the initial persons in the AM role at Barti, you will also be responsible for building out the processes and operational systems to support your function.
- Implement or manage new Customer Success systems that facilitate expansion
- Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive prompt resolutions on priority issues
Requirements
- 2+ years of renewal and upsell experience in a Customer Success or Account Management function
- Experience handling Customer Success or Account Management KPIs, namely showing consistent quota attainment across upsell and renewal retention
- Ability to prioritize and effectively escalate issues as needed when blocking client renewals, expansion, or advocacy
- Experience in a fast-paced, B2B startup environment with a track record of building process in new, unstructured environments
- Awareness of tools and technology that enable a scalable, yet high-touch upsell motion
- Exceptional relationship-building skills and the ability to manage retention of high-value accounts
- Ability to project manage multiple customers in an organized fashion
- Experience overseeing onboarding and support is a plus
- Be part of a mission-driven, rapidly scaling company changing the future of eye care
- Work remotely from anywhere in the U.S.
- Collaborate with a passionate, fun, and supportive team
Compensation
- Annual professional development stipend
- Competitive salary: $120,000 - 130,000 OTE with uncapped commission
Benefits
- Equity in a fast-growing startup
- Health, vision, and dental benefits
- Annual professional development stipend
Company info
- Consistently selling customers on expansions to longer-term deals
- Barti is a venture-backed startup on a mission to build the future of eye care.
Equal opportunity
- Barti is an equal opportunity employer.
This listing is sourced directly from Barti's careers page and normalized into a canonical job model.