Ingram Micro Inc.
Sr. Product Manager - Xvantage Customer Experience
Irvine, CA, United States of America · Senior
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About the role
- Join the organization that's driving the world's technology and shape the future.
- Ingram Micro is a leading technology company for the global information technology ecosystem.
- Learn more at www.ingrammicro.com Come join our team where you'll make technology happen in surprising ways.
Responsibilities
- Own the product strategy, roadmap, and execution for key capabilities within the Xvantage Customer Domain, aligning customer needs with broader platform and business objectives.
- Lead customer-facing experiences across areas such as Homepage, Account & Customer Management, Reseller Onboarding, End Customer, Notifications & communication, personalization, and customer engagement.
- Partner closely with Engineering, UX, Data & Analytics, Architecture, Operations, Marketing, Sales, and regional business teams to translate customer and business problems into scalable global product solutions.
- Own product execution end-to-end-from discovery and requirements through prioritization, Agile delivery, launch, adoption, and continuous optimization.
- Define and measure product KPIs across CSAT, engagement, adoption, conversion, self-service, operational efficiency, and business impact, using insights to drive roadmap prioritization.
- Develop capabilities for personalized and proactive customer engagement, including intelligent notifications and experiences based on customer profiles, lifecycle events, and behavioral signals.
- Explore and deliver AI-enabled and agentic experiences that simplify customer workflows, proactively surface opportunities, and make Xvantage easier and more intuitive to use.
- Build globally scalable and reusable platform capabilities, balancing common platform needs with country and regional requirements.
- Lead multiple parallel initiatives within a fast-paced Agile/PI planning environment, proactively managing dependencies, risks, trade-offs, and stakeholder expectations.
- Experience building B2B digital customer experiences, preferably within ecommerce, technology distribution, channel ecosystems, SaaS, or enterprise platforms.
Requirements
- Strong understanding of customer journeys, digital self-service, personalization, customer engagement, and platform experiences.
- Experience with AI-enabled customer experiences, conversational interfaces, personalization, or agentic workflows is highly desirable.
Nice to have
- Bachelor's degree in Computer Science, Engineering, Business, or a related discipline, Advanced degree is a plus.
Compensation
- The typical base pay range for this role across the U.S. is USD $112,200.00 - $190,700.00 per year.
This listing is sourced directly from Ingram Micro Inc.'s careers page and normalized into a canonical job model.