SSE Academy

Bilingual Customer Service Representative

Laval, QC, CA

Sponsorship not specifiedDetected 30 days ago

CRMSalesExcelSupply ChainERPCustomer SupportCommunicationProblem SolvingOrganizational SkillsMicrosoft OfficeAccounts Payable

About the role

Directly enter customer orders into the ERP system (Microsoft AX/Dynamics), ensuring all data is accurate, complete, and up-to-date.
Proactively identify and resolve order discrepancies, working closely with the warehouse and operations teams.
Participate in continuous improvement initiatives to streamline processes and enhance customer satisfaction.

Process credit card payments and support financial operations for efficient customer account setup and issue resolution.
Collaborate and liaise with internal teams to ensure the customer's needs are prioritized and followed up on.
Monitor and maintain delivery timelines to ensure alignment with customer expectations.
Maintain and update sales agreements, pricing, and customer information in the ERP system and relevant databases.
Provide support for online customer interactions, including WebChat/Teams, ensuring a consistent and professional experience.
Support data cleanup initiatives to enhance data integrity and prepare for future integration and system improvement projects.
Perform other duties as assigned or directed by the manager.
Professionalism and proven track record showing the ability to build and maintain strong customer relationships.
Strong ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
Energetic personality with strong communication and interpersonal abilities to collaborate across teams internally and externally.

Serve as the primary point of contact for customers, addressing inquiries, resolving concerns, and delivering superior service.
Proactively communicate with our customers on a wide array of needs.
Communicate changes to product lead times, inventory availability, or other order-related updates to customers and internal teams.
Provide timely and accurate order status updates, including shipment tracking information, as requested by customers.
Follow-up with customers and/or Sales on quoted product with intent to order.
Who you'll be working with External customers and distributors Sales Engineers, Application Engineers, Warehouse Associates, Supply Chain Analysts, Accounts Receivable Representatives, Global factory contacts This is what you'll need to be successful in this role Minimum of 4+ years in B2B customer service, inside sales, or a related field.

This listing is sourced directly from SSE Academy's careers page and normalized into a canonical job model.