Key
Personal Banker
Rochester, NY
Sponsorship not specified$21k-$31kDetected 1 day ago
ExcelCommunicationTime Management
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
No strong sponsorship signal in the public record yet. In the full product we resolve the exact legal entity and show its filing history with a confidence score — treat as unverified until then.
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About the role
- Personal Bankers engage clients in deeper conversations to uncover needs and provide guidance and solutions to assist in client's financial wellness both in person and through proactive calling efforts.
- The Personal Banker is a client first, sales-driven, self-motivated, and competitive individual.
- Strong and effective teamwork, paired with communication polish and confidence, are critical for this role.
Responsibilities
- Support of branch operations including assisting with client transactions on the Teller line as needed.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Requirements
- High School Diploma, GED or equivalent business experience (required) or
- Understanding of consumer credit - including loan to value, debt to income and credit reports. (required)
- Foundational knowledge of sales and service techniques with clients, including tele-consulting, outside calling, prospecting, and networking. (required)
- Working knowledge of PCs (MS Windows and Office Products including Word, Excel, etc.). (required)
- Working knowledge of digital technology (mobile, apps, web-based browsing) and ability to educate clients on digital platforms and capabilities within Key (required)
- Experience with sales is more important than financial services experience.
- KeyBank provides the tools and training, but we need relationship builders with a curious nature who are great at sparking conversations. (required)
Nice to have
- Bachelor's Degree (preferred)
- Comfortable interacting with small business clients, overcoming objection, and asking fact-finding questions with the goal of being helpful. (preferred)
- Notary License (preferred)
Skills
- Is knowledgeable about the client's accounts and business with the bank and uses sound judgment with clients and transactions.
- Strong work ethic and high level of integrity.
- Excellent time management skills.
- Understanding and managing risks associated with banking operations and client transactions.
- Strong verbal and non-verbal communication skills to understand clients' needs and recommend appropriate banking products and services.
- Accurate and efficient handling of cash transactions.
- All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.
- Consumer Retail
- Ability to routinely and frequently operate a motor vehicle with a valid driver's license.
- Core Competencies
- Branch
Compensation
- for this role also includes incentive compensation which may include production, commission, and/or discretionary incentives.
Benefits
- Listen for clues for financial wellness opportunities during in-person and over the phone client conversations and provide effective and customized financial wellness recommendations to clients.
Company info
- At KeyBank, we believe it's our opportunity and our privilege to help our clients move forward in their financial journey.
Equal opportunity
- 10/27/2026KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture.
This listing is sourced directly from Key's careers page and normalized into a canonical job model.