GURUS Solutions

Business Analyst (SAAS/CRM/ERP)

Montreal · Junior · Full-time

Sponsorship not specifiedDetected 6 days ago

SalesforceCRMAccountingOperations ManagementLogisticsProcess ImprovementERPHRISAR/VRCommunicationAccounts PayableNetSuite

About the role

For over 20 years, we have been bringing businesses to the cloud by guiding them through complex ERP transformations.
Role Overview & Mindset As a Business Analyst in ERP implementation, you are the strategic bridge between our clients' operational realities and cloud technology.
Possessing a strong client-facing mindset, you love engaging with people, driving conversations, and guiding teams through business process improvements and system changes with empathy, clarity, and simplified communication.

Business Analysis & Workshops: Lead and facilitate discovery workshops to gather comprehensive client requirements and map current business processes.
Process Improvement & Optimization: Analyze client operational workflows, identify systemic inefficiencies, and design optimized processes aligned with industry best practices.
Software Configuration: Translate improved and validated workflows into functional system designs and configurations within the NetSuite platform.
Post-Go-Live Support: Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.
Client-Facing & Process Mindset (Core Requirement): Proven client-facing background with a natural ability to analyze, document, and improve business processes.
Analyze client operational workflows, identify systemic inefficiencies, and design optimized processes aligned with industry best practices.
Provide proactive functional support and hypercare to clients during the operational stabilization phase immediately following deployment.

2 years of experience in business analysis in software implementations within the SaaS ecosystem (ERP, CRM, HRIS, or related solutions).
University degree in Business Administration (Operations Management, MIS), Information Technology, or a related field.
Experience drafting process workflows using mapping tools (Lucidchart, Visio).
This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English
SaaS Experience (Core Requirement): 2 years of experience in business analysis in software implementations within the SaaS ecosystem (ERP, CRM, HRIS, or related solutions).

Education: University degree in Business Administration (Operations Management, MIS), Information Technology, or a related field.

This listing is sourced directly from GURUS Solutions's careers page and normalized into a canonical job model.