Appian Corporation

Appian Corporation

Senior Manager, Information Technology

McLean, Virginia · Senior

Sponsorship not specified$125k-$250kDetected 1 day ago
AWSCloud PlatformsLLMsProject ManagementRecruitingCustomer SupportLeadershipCommunicationCollaborationMentoring

> stay_score

odds of building a lasting career here

61Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

Personalize to your clock →

> community_outcomes

No reports yet — be the first to help the next applicant.

About the role

  • We set high standards and live up to them, ensuring that everything we do is done with care and quality.
  • We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results.

Responsibilities

  • Design and Scale Globally: Architect, implement, and scale next-generation, follow-the-sun support processes that eliminate regional silos, establish global standard operating procedures, and deliver seamless, uniform customer service across all international offices.
  • Pioneer AI Adoption: Serve as the strategic internal catalyst for AI tool adoption, establishing the Global Service Desk as the central center of excellence and tier-1 support hub for all enterprise AI tools and applications.
  • Empower and Train: Design and execute comprehensive, company-wide training programs, prompt engineering workshops, and documentation to upskill Appianites globally, driving internal AI literacy and maximizing our corporate ROI on technology.
  • Optimize and Standardize: Centralize and optimize global hardware and software lifecycles, utilizing product standardization to minimize organizational costs while ensuring strict alignment with security and audit frameworks.
  • Develop Global Talent: Lead, mentor, and align geographically dispersed IT support teams, maintaining Appian's commitment to recruiting early-career hires and actively developing them into senior, specialized technical roles.
  • The Appian Business Technology team is dedicated to building a secure, automated, and world-class operational foundation that fuels our global growth.
  • We partner closely with international business units and internal stakeholders to ensure our technology platforms are robust, scalable, and highly available.
  • This isn't just about maintaining a traditional help desk or checking ticket boxes-it's about designing scalable global support processes from scratch, driving enterprise-wide AI literacy, and championing customer service excellence as we continue to grow.
  • Design and Scale Globally:
  • Architect, implement, and scale next-generation, follow-the-sun support processes that eliminate regional silos, establish global standard operating procedures, and deliver seamless, uniform customer service across all international offices.

Requirements

  • Strong foundational knowledge of cross-border collaboration technologies, operating systems (Mac OS, Windows), virtual/cloud environments (e.g., AWS, Google Compute Engine, VMware), and core networking/security concepts.

Nice to have

  • Certifications: Advanced ITIL Certification (v4 preferred) or other relevant technical and project management credentials.
  • Industry Background: Experience working within high-growth, technology-driven companies, financial services, or fast-paced SaaS environments.
  • AI Savvy: Direct experience deploying, administering, or driving user adoption for enterprise AI collaboration platforms (e.g., Microsoft Copilot, ChatGPT Enterprise, or custom internal LLMs).
  • Tools and Resources
  • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training.
  • This commitment ensures that employees have access to a holistic range of development opportunities.
  • Community: We'll immerse you into our community rooted in respect starting on day one.
  • Appian fosters inclusivity through our 8 employee-led affinity groups.

Compensation

  • $125,000 - $250,000 USD

Benefits

  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future.
  • Benefits vary by country-please ask your Talent Acquisition contact for details specific to the location you are applying to.

Company info

  • Here at Appian, our values of Intensity and Excellence define who we are.
  • When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things, together.
  • Senior IT Manager Here at Appian, our values of Intensity and Excellence define who we are.
  • Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best.
Apply directly at Appian Corporation →Create a free account for alerts like thisView Appian Corporation immigration profile

This listing is sourced directly from Appian Corporation's careers page and normalized into a canonical job model.