Google Operations Center

Process Excellence Senior Specialist - Process Excellence

US-SVQ-AIRWY5665, USA · Senior

Sponsorship not specifiedDetected 79 days ago

Process ImprovementCustomer SupportLean Manufacturing

About the role

We work hard, we play hard, and we want you to join us!
To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes.
Please do not forward resumes to our jobs alias, GOC employees, or any other organization location.

Spearheading Customer Experience by developing and deploying Service Excellence framework; focusing on creating best in class user experience/ or customer delight
Align with Portfolio Owner to create the continuous improvement (CI) agenda and deliver on it by designing and executing new capability "build" programs to elevate Customer experience using established tools and framework
Manage cross site projects

Bachelor's degree
6+ yrs of overall Service Sector experience with expertise in Process Transformation and Operational Excellence
Min 2 years of Continuous improvement experience in Marketing Lean Six Sigma certified and ability to showcase applicability of LSS processes
To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

At Google Operations Center we help Google users and customers solve problems and achieve their goals-all while enjoying a culture focused on improving continuously and being better together.
The Process Excellence Senior Specialist will be responsible to lead an improvement agenda for the vertical and work closely with Stakeholders, including Clients.
S/he is responsible to ensure smooth delivery of functional and vertical goals in alignment with the global level and charter agenda that covers: Optimization, Productivity Improvement, Customer centricity, Customer experience elevation and business impact through Lean Six Sigma and other relevant methodologies
Build relationships with other regions and Global team resources in order to support identification, review, prioritization and execution of key opportunities

ment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protec

This listing is sourced directly from Google Operations Center's careers page and normalized into a canonical job model.