Mentimeter AB
Customer Success Manager
Toronto · Mid
Sponsorship not specifiedDetected 47 days ago
RESTProject ManagementStakeholder ManagementSalesforceGoogle AnalyticsCRMSalesAccount ManagementBusiness DevelopmentLead GenerationCustomer SuccessIntercomLeadershipCommunicationCollaborationPublic Speaking
About the role
- 3-5 years working as a Customer Success Manager (or in an account management role) in SaaS industry
- Excellent data knowledge and strong data-drivenness
Responsibilities
- Through strategic conversations, user mapping, and close collaboration with the Relationship Manager, you actively uncover and help enable expansion opportunities that support long-term growth.
- Develop customer success strategies and best practices
- Day-to-day support (We have minimal support, and a support specialist is responsible for this)
Requirements
- Ability to structure your work, prioritize tasks and coordinate internal resources
- Deep knowledge of Mentimeter and how it can be used across all parts of an organization
Skills
- Strong presentation skills
- Proven leadership skills
Compensation
- To foster and emphasize this culture and way of working, we apply a non-commission based salary model in our sales roles, which has proven to be very successful and appreciated across the team.
- The salary span for this role ranges between $85,000 CAD - $115,000 CAD annually.
- All of this comes attached with a competitive compensation and benefits package, including pension contributions.
Benefits
- You can read about our benefits and perks here.
- Learn more about our benefits by visiting our Benefits & Perks page
Company info
- Overall, this role requires a strategic perspective that goes beyond short-term gains, as you will need to juggle many moving parts in order to match both the customers and Mentimeter's strategy
- As a CSM, you play a pivotal role in driving Net Revenue Retention by continuously delivering value to customers, ensuring they realize the full potential of our solution.
- Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers
- Act as an internal expert through sharing knowledge and learnings with the organization and assist the rest of the sales team in high level discussions with potential customers
- The commercial responsibility of current customers (Relationship Managers do that)
- Help your customers develop successful onboarding, roll-out and training strategies by working closely with C-level stakeholders and key influencers in various departments/teams/regions
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This listing is sourced directly from Mentimeter AB's careers page and normalized into a canonical job model.