Solera

Implementation Specialist II

Virtual US · Mid · Full-time

Work authorization requiredDetected 30 days ago

SalesforceExcelOnboardingLeadershipCommunicationPublic SpeakingAdaptabilityMicrosoft Office

About the role

As an Implementation & Training Specialist, you play a critical role in ensuring dealership teams successfully adopt Solera's Service Suite solutions.
When not assigned, work is performed remotely from a home office.

Document all training activities in Salesforce.com.
Partner with Performance Managers and Sales teams to identify and propose additional Service Suite solutions based on customer needs
Ability to deliver instructor‑led training for extended sessions while managing multiple tasks with attention to detail
Strong relationship‑building and customer engagement skills
You will deliver high‑impact, role‑based training, influence change, advise on best practices, while helping service departments confidently integrate new tools into their daily workflows.

Ability to train effectively in both one‑on‑one and group settings
Ability to prioritize, multitask, and follow up proactively
Proficiency in Microsoft Excel, Word, and PowerPoint
When assigned to an implementation project, travel to customer sites may be required up to 100% of the time.

Experience working in an automotive service department
Software implementation or customer onboarding experience
Knowledge of Dealer Management Systems (DMS)
Familiarity with Service Suite products from internal or end‑user perspectives
Experience using Salesforce
It is impossible to list every requirement for, or responsibility of, any position.
Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time.
Therefore, the above job description is not comprehensive or exhaustive.

Today, Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational excellence for our customers.

Solera is a global leader in data and software services, transforming the vehicle lifecycle into a connected digital experience.
Today, Solera processes over 300 million digital transactions annually supporting over 235,000 partners across 90+ countries, our teams deliver insights, automation, and innovative solutions that drive operational excellence for our customers.
Support the transition of customers to post‑implementation Service Suite support teams
Advise customers on best practices and revenue‑driving functionality to promote adoption and long‑term value

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.
SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.
THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.
THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for employer sponsorship.

This listing is sourced directly from Solera's careers page and normalized into a canonical job model.