parcelLab
Technical Support Specialist
Boston, US
Sponsorship not specifiedDetected 20 days ago
Customer Support
About the role
- As our Technical Support Specialist, you'll serve as 2nd level support for our B2B customers, handling the more complex and technical cases escalated beyond our first-line support team.
- You'll work directly within our system to implement customer requests, dig into deeper investigations, and help customers get more value out of the platform through optimizations, suggestions for improvement, and product guidance.
- You'll build on core support skills to handle escalated issues with growing independence, learn when to loop in the wider team, and start to spot patterns in recurring requests that could inform product or process improvements.
Nice to have
- additional languages are a plus A proactive, team-oriented approach to collaborating across departments
Company info
- Technical Support Specialist About the job At parcelLab, we're reshaping how the world's leading brands manage the post-purchase experience.
- Our Post-Purchase Customer Experience platform helps companies like SKIMS, H&M, Farfetch, Urban Outfitters, Ikea, and others turn operational complexity into powerful customer moments, driving loyalty, retention, and revenue.
- As we scale across the US, we're looking for driven, curious, and customer-obsessed people to join our journey.
- Be part of a fast-growing SaaS company backed by strong investors and global brands Competitive compensation Remote-friendly culture with flexible work environment Collaborative, inclusive, and ambitious culture
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This listing is sourced directly from parcelLab's careers page and normalized into a canonical job model.