SPS-North America

SPS-North America

Client Service Manager

Pittsburgh, Pennsylvania, United States · Part-time

Sponsorship not specified$80k-$90kDetected 1 day ago
Operations ManagementRecruitingHRManual TestingLeadershipMentoring

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Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

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About the role

  • Client Service Manager 📍 Pittsburgh On-site The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client.
  • Duties, responsibilities and activities may change at any time with or without notice.
  • Vacancy Status: This posting is for an existing vacancy.

Responsibilities

  • Lead and manage daily lockbox processing activities
  • Takes action to drive change and innovation that will transform our business
  • Takes personal ownership to deliver results. Empowers and trusts others in decision making
  • Enable Change - Takes action to drive change and innovation that will transform our business
  • Manage individual and departmental goals
  • Maintain/update comprehensive process documentation to support operational transparency and consistency
  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.

Requirements

  • High School Diploma or equivalent required.
  • 5+ years of experience in operations management and client relationship management.
  • Ensures that required system performance, turnaround time, and service levels are achieved

Nice to have

  • Experience in a service-driven or facilities management environment is preferred.

Skills

  • The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Compensation

  • The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
  • $80,000 - $90,000 USD

Benefits

  • Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
  • Paid Time Off: Full time: Minimum of 80 hours/calendar year.
  • PTO amounts may increase based on tenure and/or the assigned account.
  • PTO allows employees to take approved time off for any reason.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  • Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
  • At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

Company info

  • Client Service Manager
  • 📍 Pittsburgh
  • The Client Service Manager (Lockbox)) is responsible for overseeing on-site operations, leading teams, and serving as the primary point of contact for the client.
  • This role ensures exceptional service delivery, strong client relationships, operational efficiency, and compliance with company policies and contractual requirements.
  • The Client Service Manager (Lockbox) will play a crucial role in ensuring the smooth and efficient operation of lockbox processing, driving continuous improvement, and maintaining strong client and vendor relationships
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
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This listing is sourced directly from SPS-North America's careers page and normalized into a canonical job model.