AbbVie
Sr. Analyst Customer Master Data and Data Analytics - SAP
North Chicago, IL, United States · Senior
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About the role
- The Senior Senior Analyst, Customer Master Data & Analytics, within the Finance Shared Services (FSS) organization, supports the Order‑to‑Cash (OTC) Global Process Lead by ensuring strong governance, data quality, and operational excellence for Customer Master Data across SAP S/4HANA and integrated systems.
- This role provides people leadership and partners cross‑functionally to deliver accurate, compliant, and timely customer data that enables effective OTC execution, regulatory compliance, and data‑driven decision‑making, while driving continuous improvement, analytics, and process innovation.
Responsibilities
- Drive continuous improvement initiatives across Customer Master Data processes, balancing global standardization with operational agility.
- Lead and manage DSP workflows to ensure timely processing, SLA adherence, and high data quality.
- Support end‑to‑end project delivery, including design, test, and rollout of SAP enhancements, integrations, and data remediation initiatives.
- Lead medium‑to‑large scale initiatives using Smartsheet project management methodology.
- Maintain and update Customer Master Data SOPs and country variants following process or system enhancements.
- Deliver executive‑level reporting and analytics on data quality, KPIs, and process performance.
- Drive AI‑enabled automation initiatives such as duplicate detection, intelligent validation, and workflow optimization.
- Solid understanding of end‑to‑end Order‑to‑Cash (OTC) processes, with the ability to partner effectively across Finance, Customer Service, Supply Chain, Pricing, Commercial, and IT.
- Demonstrated ability to influence, drive change, and operate independently within a matrixed, global organization.
- Ability to manage multiple priorities and deliver results under tight timelines.
Requirements
- Minimum 5+ years of progressive experience in Master Data Management, Data Governance, or Data & Analytics within complex enterprise environments.
Nice to have
- Experience working within a formal MDM framework and data stewardship platforms (e.g., DSP/Syniti).
- Prior exposure to internal audit, SOX, or regulatory compliance related to master data.
- Experience supporting or leading SAP S/4HANA data initiatives or large‑scale system transformations.
- Demonstrated interest in innovation, automation, and analytics‑driven process optimization.
- Bachelor's degree in Business, Supply Chain, Information Systems, Data Analytics, or Finance.
Benefits
- We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
- Lead the Customer Master Data vision, roadmap, and governance framework across SAP S/4HANA and integrated systems.
- AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
Company info
- We strive to have a remarkable impact on people's lives across several key therapeutic areas including immunology, oncology and neuroscience - and products and services in our Allergan Aesthetics portfolio.
- The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position.
Equal opportunity
- Employer/Veterans/Disabled.
- US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
- US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
- https://www.abbvie.com/join-us/reasonable-accommodations.html
This listing is sourced directly from AbbVie's careers page and normalized into a canonical job model.