Humanoid

IT Office Support Specialist

Canada, Vancouver, BC

Sponsorship not specifiedDetected 8 days ago

LinuxRESTJiraProcurementCustomer SupportCommunicationCollaborationMicrosoft Teams

About the role

The right person will earn trust by delivering value quickly, communicating clearly with highly technical colleagues, and identifying improvements proactively - while staying aligned with the broader IT team's policies and direction.

User Support & Service Quality:
Serve as the primary IT point of contact for the local office, delivering responsive L1/L2 support for engineers, developers, and operational staff.
Support device lifecycle tasks: onboarding, offboarding, imaging, and configuration.
Maintain accurate asset records and device assignments in Jira Assets.
Manage IT hardware procurement requests, coordinating with vendors and internal stakeholders to fulfil equipment needs efficiently.
Maintain up-to-date asset inventory across laptops, peripherals, AV equipment, and networking hardware.
Freedom to influence the product and own key initiatives.

2+ years of experience in IT support or office-based technical support roles (L1/L2).
Solid understanding of MDM/EMM platforms and endpoint management principles - hands-on experience with any major solution (Jamf, Intune, JumpCloud, or similar) is valued over familiarity with a specific tool.

Prior experience in a fast-growing startup or scale-up environment.
Familiarity with lab or engineering environments - understanding of how technical teams use and depend on their infrastructure.
Exposure to security observability tooling or experience supporting IT security initiatives in collaboration with a Cyber team.
Experience supporting specialist engineering software (e.g. CAD, simulation, or firmware development toolchains).
Experience managing IT hardware procurement requests and maintaining asset registers.
Proficiency with a ticketing and ITSM platform (Jira Service Management, ServiceNow, Freshdesk, or similar), including asset management workflows.
Strong working knowledge of Google Workspace, ideally including administration.

Meaningful time off to rest and recharge: 23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays.

Comprehensive extended health benefits starting on your first day, including fully paid medical and dental, virtual care, employee and family assistance, and worldwide emergency medical support.
Meaningful time off to rest and recharge: 23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays.
Competitive equity: stock options with meaningful upside as we scale.
Own the local rollout of JumpCloud MDM - including device enrollment, policy configuration, compliance verification, and ongoing health checks.

23 days of annual leave (accrued), 15 days of paid sick leave, and paid company holidays.

This listing is sourced directly from Humanoid's careers page and normalized into a canonical job model.