Outro Health USA Inc.
Head of Clinical Operations
New York City
Sponsorship not specified$175k-$225kDetected 36 days ago
ComplianceHIPAAEHR/EMRResearchLeadershipCommunication
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About the role
- As our Head of Clinical Operations, you'll be the operational architect behind our virtual care platform and tapering program.
- This is a dynamic role requiring a builder's mindset-comfortable in ambiguity, skilled in execution, and energized by impact.
Responsibilities
- Own operational planning, KPIs, and OKR process related to the clinical operation.
- Serve as a thought partner to the CEO on scaling systems, headcount, and care delivery models.
- Build dashboards and reporting processes to align operations with clinical and growth metrics.
- Partner with clinical leadership to optimize care workflows, capacity management, and provider utilization.
- Manage tools and infrastructure supporting care delivery (e.g., EHR, scheduling, onboarding, clinical calendars).
- Lead clinical quality initiatives to ensure safety and continuous improvement as we scale.
- Own the launch of adjunctive patient offerings, like benzodiazepine tapering, therapy, etc.
- Operational support for referral partnerships, payer partnerships, pilots, etc.
- Own the strategy and operations around payer credentialing and enrollment.
- Build multi-state licensure and credentialing tracking that scales as we enter new states.
Requirements
- 10+ years of operating experience in a high-growth startup environment, preferably with direct management experience
- You have opinions on things, and you care.
- 5+ years of clinical operations experience in a digital health setting.
- Experience scaling healthcare or tech-enabled service models with both B2C and B2B2C dynamics.
- Deep, hands-on understanding of payer credentialing across multiple states.
- Exceptional communication skills that enable you to move fluently between clinical and operational audiences.
- A naturally mindset of partnering cross-functionally with product, engineering and marketing teams.
- A systems thinker mindset with a bias for execution and iteration.
- You've adopted AI thoughtfully into your work to multiply your output without relying on headcount alone.
- You have opinions on things, and you care. You're looking to make a dent in the world.
- You've built something from scratch and know what that takes.
- Salary: $175,000 - $225,000, based on experience
Compensation
- Salary: $175,000 - $225,000, based on experience
Benefits
- Medical, dental, and vision benefits
- 20 days paid vacation + holidays
- Early-Stage Equity:
- Health Insurance:
- Partner with the product team to integrate in-network coverage throughout the patient journey.
Equal opportunity
- Outro is an equal opportunity employer.
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