Contactmonkey

Contactmonkey

Technical Support Representative - Pacific Time Zone

Toronto

Sponsorship not specified$55k-$65kDetected 20 days ago
HTMLAccessibilityEmail MarketingRecruitingCustomer SupportZendeskCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

  • To power measurable employee engagement worldwide.
  • Your role encompasses answering product queries, troubleshooting email delivery issues, and escalating complex concerns to the appropriate teams, ensuring seamless communication and client satisfaction.
  • You will also work with our amazing Success, Implementations, Product, and Engineering teams, driving continuous improvement processes and championing our clients' issues and feedback.

Responsibilities

  • Contribute to Team Excellence: Collaborate on process improvements, share insights, lessons learned, patterns in tickets, and innovate solutions that enhance the support experience
  • Relationship Building: Friendly with a professional demeanor, ensuring that the customer's success is our success, and can easily build trust and positive rapport through helpful service
  • You are a maven in customer support, driven by client satisfaction and product adoption
  • You have at least 1 year of professional Technical Support, Customer Service, Implementation or Success experience preferably in business end-user troubleshooting, and within a SaaS environment

Requirements

  • You are familiar with or have had hands-on experience with various web-based support tools, such as Zendesk, Linear, Notion, etc
  • You have experience with AI, are able to effectively prompt, interpret, and humanize responses
  • You are an excellent communicator.
  • Whether with clients or colleagues, in writing or verbally, you know how to convey complex technical concepts into clear, actionable information
  • You are patient, personable, and have a great sense of humor.
  • You have experience managing and troubleshooting email platforms and external email sending, including Outlook and Gmail, and can assist users with configuration, connectivity, and general email-related issues
  • You are proficient with HTML and JSON analysis

Compensation

  • is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.
  • We're always happy to answer questions about compensation throughout the hiring process.
  • This is a backfill position that will support the Pacific Time Zone and will be fully remote.
  • 🍎 Five health days per year to stay at your best
  • The base salary range for this role is $55,000 - $65,000 CAD.

Benefits

  • You are quick on your feet, resourceful, tenacious, and leave no stone unturned when problem-solving independently
  • 🏥 100% employer-paid benefits + a Health Spending Account from day one
  • 💰 Stock option plan-own a piece of our success
  • 🏝 Generous vacation package to recharge and relax
  • Compensation is thoughtfully determined based on your experience, skill set, and alignment with our internal compensation framework and internal equity.

Company info

  • Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software
  • we're changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
  • Our all-in-one platform-featuring a drag-and-drop email builder, engagement tools, and analytics-makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
  • We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon. Here's a bit of what we're proud of:
  • Here at ContactMonkey, we're not just sending out traditional emails with our internal comms software; we're changing the way companies connect and communicate with their people.
  • Imagine being part of a team of brilliant minds, all shaping the future of workplace communication.
  • Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.
  • Our all-in-one platform-featuring a drag-and-drop email builder, engagement tools, and analytics-makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail.
  • This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.
  • We've been on an explosive growth streak over the past few years, and we're not slowing down anytime soon.
  • Here's a bit of what we're proud of:
  • Ranked by the Globe & Mail as one of Canada's fastest-growing companies
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 50™ awards for revenue growth over the past four years
  • Recognized in 2023, 2024 and 2025 Deloitte Technology Fast 500™ as one of the fastest-growing companies in North America
  • Raised $55 million Series A financing in 2023
  • Diversity is our strength
  • At ContactMonkey, we are building diverse products and we need a diverse team to do that.
  • We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
  • We are committed to creating an accessible experience for all candidates.
  • If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place.
  • We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.
  • AI Disclosure:
  • We use AI to take notes during our interview.
  • Applications and interviews are reviewed by our Talent Acquisition team.
  • Our applicant tracking system utilizes AI for workflows and hiring process efficiencies.
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This listing is sourced directly from Contactmonkey's careers page and normalized into a canonical job model.