EvenUp

Staff Revenue Operations Manager, Customer Success

Remote-US · Staff+ · Full-time

Sponsorship not specifiedDetected 21 days ago

SQLSalesforceCRMSalesCustomer SuccessLeadershipCommunicationCollaborationProblem Solving

About the role

We empower personal injury lawyers and victims to get the justice they deserve.
This is a highly cross-functional role at the center of EvenUp's post-sales experience.
This role can be based in our San Francisco office (hybrid) or remotely anywhere in the United States or Canada, with a preference for candidates located in the Pacific Time zone.

Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth.
Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data.
Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools.
Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements.
Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction.
Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment.
Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.
EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed.
You'll help turn strategy into execution by improving the way we track customer outcomes, manage our CS workflows, and surface insights that drive better decisions.

10-12 years of experience in Customer Success Operations, Revenue Operations, or Sales Operations, preferably in a high-growth SaaS environment.
SQL proficiency is required.
A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders.
Demonstrated "get it done" mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance.
Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar).
An introductory conversation to learn more about your background, experience, and motivation for the role, and to answer any initial questions you have about the team and opportunity.

Choice of medical, dental, and vision insurance plans for you and your family.
Additional insurance coverage options for life, accident, or critical illness.
Flexible paid time off, sick leave, short-term and long-term disability.
A home office stipend.
Paid parental leave.
As part of our total rewards package, we offer attractive benefits and perks to our employees, including:
Please note the above benefits & perks are for full-time employees
We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption.
Benefits & Perks:

EvenUp is on a mission to close the justice gap using technology and AI.
We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started.
We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact.
We are looking for a Staff Operations Manager, Customer Success to help scale the operational engine behind EvenUp's Customer Success organization.
In this role, you will partner closely with CS leadership and the broader Revenue Operations team to design the systems, processes, and insights that power how we support and grow our customers.
From building dashboards and refining key metrics to launching operational initiatives that improve retention and expansion, you'll play a critical role in helping our Customer Success team deliver exceptional results for our customers at scale.

This listing is sourced directly from EvenUp's careers page and normalized into a canonical job model.