Sophos
Customer Success Manager
Canada
Sponsorship not specified$80k-$84kDetected 27 days ago
Machine LearningComputer VisionCybersecurityDetection EngineeringBusiness DevelopmentCustomer SuccessCustomer SupportResearchOrganizational Skills
About the role
- Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.
Responsibilities
- Manage named accounts accountable for engagement and satisfaction over the lifetime of the customer.
- Develop strong relationships with key buyers and influencers in customer accounts and leverage these during the lifetime of the customer.
- Partner with the customer to build a joint plan for success, maintaining a detailed understanding of the customer's business to achieve high levels of customer satisfaction, engagement, and adoption of Sophos technology.
- Deliver an outstanding customer experience to support our brand promise of delivering superior cybersecurity outcomes and to facilitate the cross-sell and upsell of services and products
- Monitor customer analytics and KPIs to reinforce the value of the customer solution and identify areas to improve customer experience and optimize the solution.
- Work within the wider CSM team to implement scalable programs and process improvements to drive efficiency of internal customer success processes and improve customer experience.
- Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
- Understanding how organizations measure value and drive revenue with experience in recurring revenue sales models and renewal processes is an advantage.
Requirements
- Cybersecurity experience is required.
Skills
- Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks.
- Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Compensation
- In Canada, the base salary for this role ranges from $80,000 to $84,000.
- In addition to the base salary, there's a component for target sales commissions alongside a comprehensive benefits package.
Company info
- Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services.
- Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.
- Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies - including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM.
- Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business.
- Role Summary The Customer Success Organization focuses on our most strategic customers.
- The CSM will have a portfolio of accounts and lead the engagement throughout the customer lifecycle from deployment and adoption through renewal ensuring satisfaction and maximizing customer value.
- You'll leverage your expertise to guide our customers through their journey, maintain consistent engagement, ensuring they achieve their goals and derive maximum value from our products, as well as to identify opportunities for additional Sophos products and services.
- Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
- At Sophos, we believe in the power of diverse perspectives to fuel innovation.
Visa & Work Authorization
- While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are acc
This listing is sourced directly from Sophos's careers page and normalized into a canonical job model.