Decagon

Staff Software Engineer, Agents

San Francisco · Staff+ · Full-time

Sponsorship not specified$200k-$400kDetected 34 days ago

TypeScriptPythonAgentic AIResearch

About the role

You'll work directly with leaders across industries like finance, healthcare and hospitality, solving their users' needs with reliable and intuitive AI agents.
Experiment with and run evaluations on the latest text and voice models, then integrate them at scale with large enterprise-grade customers
Have 8+ years of industry experience in software engineering

Engineers here own their work end-to-end and are trusted to make a real impact. This role is for someone who dives deep into complex system challenges and builds elegant solutions that scale to millions of users.
Design and build AI agents that outperform human agents in managing complex customer interactions and driving customer retention
Engineers here own their work end-to-end and are trusted to make a real impact.
Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Proficiency with Python, Typescript and asynchronous programming
A high degree of comfort digging into system failures within deep technology stacks using any tool necessary

These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
We proudly offer the following benefits for our full-time employees:
These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

The Agent Engineering team at Decagon deploys mission-critical AI agents to our customers that impact millions of users and directly drive Decagon's growth.
You will build on our industry-leading AI agent platform, collaborate directly with customers and use your own creativity to devise long-term, scalable solutions.
Our mission is to deliver magical support experiences - AI agents working alongside human agents to help users resolve their issues.

This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.