Berkshire Hathaway Homestate Companies

Claims Communication and Process Enablement Lead

Bay Area, California

Sponsorship not specified$106k-$132kDetected 48 days ago

RESTData VisualizationProject ManagementAPI TestingLeadershipCommunicationCritical ThinkingPublic SpeakingMicrosoft OfficeClaims Management

About the role

CRITICAL THINKING Ability to think critically and adapt quickly in a flexible and dynamic environment.
Proactive and inquisitive approach to work.
Ability to derive appropriate conclusions from data and various sources and apply effectively.

Designs and delivers high-quality job aids that support real-time decision making.
Partners with Claims leadership and Transformation team to translate system changes and process updates into clear, actionable communications.
Identifies breakdowns in adoption and drives correction actions.
Drives continuous refinement of workflows, job aids, and communication practices
Berkshire Hathaway Homestate Companies, Workers Compensation Division, is searching for a Claims Communication and Process Enablement Lead to join its Adjusting Team!
This individual is responsible for translating Claims strategy, system changes, and workflow design into clear, consistent, and executable practices across the Claims organization.
This individual establishes and maintains disciplined standards for workflow documentation, job-level execution, and practical job aids, ensuring that leadership intent is understood, adopted, and executed consistently along frontline teams.
Partners closely with Claims leadership, Transformation, and Technology to ensure change is implemented with clarity, consistency, and accountability.
That means we invest in our business in every way possible to deliver on our mission and demonstrate that people are what powers our success.

Bachelor's degree from an accredited four-year college or university.
A minimum of seven (7) years of experience in workers compensation claims management, claims operations, or closely related functions.
Proven experience with Claims Management Systems (CMS).
experience driving adoption, not just awareness.

Licensed to adjust workers compensation claims in one or more jurisdictions.
Prosci Change Management Certification or Certified Change Management Professional (CCMP).
Project Management Professional (PMP).
LICENSES AND CERTIFICATIONS: One or more preferred:

Deep understanding of end-to-end Claims workflows, including Adjusting, Medical Management, and regulatory considerations.
Strong process orientation with ability to simplify complexity without losing substance.
Strong ability to influence without direct authority across multiple levels of the organization.
Proven ability to bring structure, discipline, and clarity to ambiguous or evolving environments.
Ability to master and become proficient in additional proprietary and vendor software programs.

Berkshire Hathaway Homestate Companies, Workers Compensation Division, is searching for a Claims Communication and Process Enablement Lead to join its Adjusting Team!

Owns end-to-end documentation of critical Claims workflows across Adjusting, Medical Management, and operational support functions.

With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast.
Relationships are the cornerstone of our culture, and we believe in doing the right thing.
Our commitment to financial strength and integrity means our customers can rest assured that we will be there when it counts.
At BHHC we embrace diversity and foster an environment where our people can be their authentic selves.
Our differences make us stronger and better together, which fosters a harmonious workplace-something we truly value.
We've created an approachable and collaborative atmosphere.
Here you'll find a welcoming workplace where everyone can feel valued, supported, and inspired to do great work.
Together, we raise the bar by being curious, remaining customer-focused, and operating with integrity.
WHO WE ARE With more than 50 years in business, Berkshire Hathaway Homestate Companies (BHHC) has grown from a regional organization to a national insurance group, offering insurance products from coast to coast.

This listing is sourced directly from Berkshire Hathaway Homestate Companies's careers page and normalized into a canonical job model.